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ELA password reset issue


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I have been trying to get into ELA for the past year now, every time I login it tells me my password is wrong so I do the password reset and successfully change the password and again it tells me my password is wrong when I try to login, I know it is right since I am manually doing it and putting into notepad before changing it.   I am trying to get the account to convert over to EBA but same thing, tells me my password is wrong.  How can I get this fixed?

My public ID is: 33B-42J-9VN

I just renewed so everything should be good,  I need to manage my licenses.

Edited by Beachcamper
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I can change your ELA password to a temporary one. Please drop me a personal message with:
1, your registration email address
2, your license key

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