Jump to content

livegrid servers cannot be reached


Recommended Posts

this has been happening for quite a while now

eset livegrid servers cannot be reached

have reset windows firewall to defaults, deleted all rules, nothing changes

why has this not been fixed with any updates?

we shouldnt have to modify any settings on our modems/routers when everything else on the internet is working fine

please advise, because this is now a product that is not functioning properly

Edited by vincitechnology
adding images
Link to comment
Share on other sites

  • Administrators

The problem is not with ESET's servers but something is preventing ESET from connecting to the LiveGrid servers.
It could be your firewall, router or ISP that is causing the issue.

If you are able to reproduce it easily, carry on as follows:
- enable advanced logging under Help and support -> Technical support
- reproduce the issue
- disable logging
- collect logs with ESET Log Collector and provide the generated archive.

Link to comment
Share on other sites

  • ESET Insiders

Had this also a few days ago, but for me it was due to the OpenVPN software, this had to be released again in the Eset Firewall, although there the rule has existed for a long time, so probably not all firewall settings are really taken over by the v15.

Link to comment
Share on other sites

  • Administrators
43 minutes ago, SlashRose said:

Had this also a few days ago, but for me it was due to the OpenVPN software, this had to be released again in the Eset Firewall, although there the rule has existed for a long time, so probably not all firewall settings are really taken over by the v15.

If you had firewall rules older than 4 years before upgrading to v15 and you upgraded before Oct 27, we'd recommend resetting to default settings to make sure that all rules and settings work ok. Alternatively you could uninstall v15 and install it from scratch.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...