dpkg errors, can't install EEAU on ubuntu

[Guest]

I am unable to finish installation of the endpoint linux product on ubuntu despite following the latest installation instructions, but at least it managed to fetch the .deb archive to my home folder. All dependencies are already installed and no listed conflicts are present (confirmed with dpkg-query). Anyway this is what errors have appeared in terminal:


dpkg: error processing archive /home/snek/eea-8.1.4.0-ubuntu18.x86_64.deb (--unpack):

new eea package pre-installation script subprocess returned error exit status 1

Errors were encountered while processing:

/home/snek/eea-8.1.4.0-ubuntu18.x86_64.deb

E: sub-process /usr/bin/dpkg returned an error code (1)

[kurco 25]

Hi snek,

please check also system logs (sudo journalctl), probably there will by more specific error about what has happened in pre-install script. What kind of ubuntu version are you using? 

Regards,

Peter

[Guest]

Some red text said I can't install it without first removing nod32 so I did that and now the installation works. But I have a license issue now, the license is expired and it won't let me renew it, and the only purchase options are for 5+ devices and very expensive, when I only intend to use it on 1 device for now.

[Marcos 5,455]

Endpoint licenses have always been for 5 and more computers. Are you positive that you had ESET Endpoint installed and not ESET NOD32 for Linux desktop which is not sold any more?

[Guest]

I always had nod32, and multiple emails told me this product which I've found to be buggy is reaching its end of life and they urged replacement with the endpoint product, so I went and got it, as another email claimed I'd have my license automatically renewed as part of the switch, which turned out to be a lie because my account shows no active licenses

[Marcos 5,455]

I see that you have a license for ESET Endpoint Antivirus + ESET Server Security for 5 devices which has expired recently. Do you mean that there's a big difference in price for this volume of licenses between a year ago and now? I can check with ESET LLC but I don't think there should be a big difference, if any.

[Guest]

I'm guessing you're referring to a license originally acquired for nod32 for 1 user, which expired on the 22nd. An email in august said they'd give me access to eset endpoint with a license key they sent to me. But I never had the chance to use it for eset endpoint, as I've finally installed it past its expiration date. It seems to have been a license that was only valid for 2 months due to the timing of these events. What confused me is that I got another email in october claiming the license would be renewed and it wasn't. Is there any single user linux product left or not?

Edited October 26, 2021 by snek
typo

[Marcos 5,455]

You had a license for NOD32 Antivirus for Linux desktop which has recently been converted to an Endpoint license. You should be able to purchase a renewal for about the price of renewal of NOD32 Antivirus for Linux desktop. Did ESET LLC rejected to sell you renewal for that price?

[Guest]

Who do I contact to ask this question in the first place? I would use the link mentioned on the renewal page but that requires me to enter the contact information for a personal business which in my case does not exist

[Marcos 5,455]

For contact information please open https://www.eset.com/us/about/contact/

Phone services are available; however our customers may experience longer than usual wait times due to COVID-19.
Call: +1 (844) 824-3738 in San Diego, CA USA; press 1 for questions about ESET products or assistance with credit card payments. Available Monday-Friday, 6:00am - 5:00pm Pacific Time [GMT-8]

[Guest]

They rejected the original nod32 price for the new endpoint migration, which would have costed me 3x as much. Settling for nod32 again which will remain available for the next 10 months is apparently still an option for the original price if you ask for it.