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Error during setup


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Hello,

we have about 80 clients were the setup was successfull. On one computer I got the error while installing.

I can see in the log this error message : Error 1923.  Service 'ESET Service' (ekrn) could not be installed.  Verify that you have sufficient privileges to install system services.

There was Symantec on that computer before but it was uninstalled.

Thanks a lot for your help.

 

Yann

ELC_logs.zip

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A Procmon log from installation and fresh ELC logs will be needed. I'd recommend opening a support ticket since this is a forum, ie. there are no tracking capabilities and this case will require more iterations with technical support.  There is probably a problem with permissions that needs to be determined and permissions set up correctly.

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I'd run Symantec's CleanWipe to make sure some fragments of the Symantec installation aren't interfering with the Eset install.

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