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Autehntication Mobile App TOTP out of sync?


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Hi,

at moment I'm having a trial with the secure authenticator and the first thing I notice with the Mobile app TOTP that it is out of sync somehow.
If the code refresh the first half of the time i cant use that code somewhere between halfway down and refresh the code becomes valid how can I fix this issue?

Using Iphone 12 with IOS 15 and the eset secure authentication app

Regards,

Michael

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  • ESET Staff

Hi Michael,

I have tested myself the TOTP if there were any issues with the syncing and maybe the issue which occurred here can be following:

  • The system time where the ESA core runs is out of sync

If this is the case I would advice you to contact our support (https://support.eset.com/en) and they will try to resolve this issue through logs as they get have more visibility and may resolve the issue.

Kind regards,

Ingemar

 

 

Edited by IggyPop
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  • 2 weeks later...

Hi Iggy it was working after I synced the timeserver on the server where the core is running.
Now since the day-light time change no codes work at all anymore the server is in sync with the time server

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  • ESET Staff

Hi Mecistios,

I would recommend to go through the support and let them have a look at it as there might be some issue.

So please submit your ticket https://support.eset.com/en and let them know what happened and they will try to help you to their best ability.

Thanks.

 

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