Leonardo 11 Posted October 20, 2021 Share Posted October 20, 2021 Hello, I'm currently using ESET Internet Security with a 3 years key (ending in 2024); but I'm very interested by the new feature "ESET LiveGuard protection". Alas this feature is only available with ESET Smart Security Premium. My question : is it possible to chnage my subscription ? (ESET Internet Security >>> ESET Smart Security Premium) Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted October 20, 2021 Administrators Share Posted October 20, 2021 You would need to upgrade to ESET Smart Security Premium for a small amount of fee. If you want to trial ESSP, temporarily uninstall EIS, then install ESSP and activate a trial license. If you then decide to go back to EIS, uninstall ESSP, install EIS and activate it using your current license key. Leonardo 1 Link to comment Share on other sites More sharing options...
Leonardo 11 Posted October 20, 2021 Author Share Posted October 20, 2021 Thanks @Marcos How can I change my license if I want to continue with ESSP ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted October 20, 2021 Administrators Share Posted October 20, 2021 Please contact the seller from whom you purchased your EIS license. Link to comment Share on other sites More sharing options...
Leonardo 11 Posted October 20, 2021 Author Share Posted October 20, 2021 OK, thanks Link to comment Share on other sites More sharing options...
Mr_Frog 13 Posted October 21, 2021 Share Posted October 21, 2021 17 hours ago, Marcos said: You would need to upgrade to ESET Smart Security Premium for a small amount of fee. Are you sure this is possible in every country where eset has an authorized reseller pathner? I asked Eset Indonesia and they said I have to buy a new license for ESSP haha. My EIS license is still until December-2023. Hell ya! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted October 21, 2021 Administrators Share Posted October 21, 2021 1 hour ago, Mr_Frog said: Are you sure this is possible in every country where eset has an authorized reseller pathner? I asked Eset Indonesia and they said I have to buy a new license for ESSP haha. My EIS license is still until December-2023. Hell ya! I have contacted the channel manager for the APAC region regarding this. Upgrading your EIS license to ESSP should be possible. Either the distributor will contact you or I will keep you updated if the distributor writes me. Mr_Frog 1 Link to comment Share on other sites More sharing options...
Mr_Frog 13 Posted January 1, 2022 Share Posted January 1, 2022 On 10/21/2021 at 3:17 PM, Marcos said: I have contacted the channel manager for the APAC region regarding this. Upgrading your EIS license to ESSP should be possible. Either the distributor will contact you or I will keep you updated if the distributor writes me. Just LOL @Marcos. I decided to post here what ESET Indonesia told to me about upgrade. You said it's posible, but ESET Indonesia said impossible LOL. Me: ---------------- Halo, Selamat sore... Apakah bisa license EIS yang sekarang saya pakai diupgrade ke ESSP? ESET ID: --------------------- hallo selamat sore, untuk lisensi tersebut tidak dapat diupgrade, silakan melakukan pembelian baru produk ESET Smart Security Premium. Untuk link pembelian silakan klik : www.tokoeset.com ss218 Me: -------------------------- I forwarded this link: I have contacted the channel manager for the APAC region regarding this. Upgrading your EIS license to ESSP should be possible. Either the distributor will contact you or I will keep you updated if the distributor writes me. ESET ID: -------------------- Kami informasikan untuk setiap distributor memiliki regulasi yang berbeda dan untuk pemebelian Eset Indonesia, produk yang sudah dibeli karena alasan apapun tidak dapat ditukar dan/atau dikembalikan. ss261 Me: ------------- Saya pikir itu bukan ditukar atau dikembalikan, tapi diupgrade. ESET ID: -------------- Kami informasikan, untuk proses upgrade tersebut akan mengganti/menukar lisensi lama dengan linsensi baru. ss261 Are you kidding me! Haha Thanks. Link to comment Share on other sites More sharing options...
Mr_Frog 13 Posted January 3, 2022 Share Posted January 3, 2022 Hello @Marcos Do you have an explanation why ESET Indonesia doesn't allow product upgrades. Just curios because in other countries it is possible. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted January 14, 2022 Administrators Share Posted January 14, 2022 We try to push partners into offering upgrade to higher-tier products, however, in the end It's up to each partner if they offer upgrade or not. mallard65 1 Link to comment Share on other sites More sharing options...
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