obee 2 Posted October 19, 2021 Share Posted October 19, 2021 Hello i have a problem when deleting update file, and i've been following this article for deleting https://support.eset.com/en/kb7269-error-downloading-update-file-in-eset-endpoint-security-or-eset-endpoint-antivirus-7x I've disable hips and self-defense on endpoint configuration but when I delete its showing that file is open in another program Is there a step missing for deleting update file? Thank you in advance. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 198 Posted October 19, 2021 Most Valued Members Share Posted October 19, 2021 Try to do that in Safe-Mode , it should delete normally. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,923 Posted October 19, 2021 Administrators Share Posted October 19, 2021 First try to uninstall ESET in a standard way. Failing this, use the ESET Uninstall tool in safe mode to remove the product. Link to comment Share on other sites More sharing options...
obee 2 Posted October 21, 2021 Author Share Posted October 21, 2021 hi @Nightowl @Marcos thank you for the response is there the only way is uninstall? is it possible to delete without uninstall? Thank you in advance. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 198 Posted October 21, 2021 Most Valued Members Share Posted October 21, 2021 1 hour ago, obee said: hi @Nightowl @Marcos thank you for the response is there the only way is uninstall? is it possible to delete without uninstall? Thank you in advance. Try to go into Safe-Mode inside Windows and attempt to delete the same folders and see if you will get blocked or not , probably not. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,923 Posted October 21, 2021 Administrators Share Posted October 21, 2021 1 hour ago, obee said: is there the only way is uninstall? is it possible to delete without uninstall? No, there is no other way. For instance, if you had Device Control integration enabled and you'd delete the appropriate driver without unregistering it correctly from the system, you'd end up with BSOD and neither booting to safe mode would be possible. Link to comment Share on other sites More sharing options...
Recommended Posts