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Delete update file ESET Endpoint


obee
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Hello i have a problem when deleting update file, and i've been following this article for deleting https://support.eset.com/en/kb7269-error-downloading-update-file-in-eset-endpoint-security-or-eset-endpoint-antivirus-7x

I've disable hips and self-defense on endpoint configuration but when I delete its showing that file is open in another program
image.png.0c696018f98431729612d161a94ade3f.png


Is there a step missing for deleting update file?

Thank you in advance.

 

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1 hour ago, obee said:

hi @Nightowl @Marcos thank you for the response

is there the only way is uninstall? is it possible to delete without uninstall?

Thank you in advance.

Try to go into Safe-Mode inside Windows and attempt to delete the same folders and see if you will get blocked or not , probably not.

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1 hour ago, obee said:

is there the only way is uninstall? is it possible to delete without uninstall?

No, there is no other way. For instance, if you had Device Control integration enabled and you'd delete the appropriate driver without unregistering it correctly from the system, you'd end up with BSOD and neither booting to safe mode would be possible.

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