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ESET Business account - Network Error


iefremov
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Hello,

Our company has 1 license for 28 devices.

I've installed:

- 9 devices: ESET Endpoint Antivirus 8.1.2031.0

- 1 device: ESET Server Security v. 8.0.12003.0

(I also have 3 devices with old versions of ESET Nod32 Antivirus - WinXP machines I can not update)

But in the Dashboard of EBA I always see : 

0 Licenses / 0 Managed users / 0 Sites / 0 Activated devices

And when I go to "Activated devices" - I can see nothing but the arrows keep spinning...

Also in the dashboard I see 12/28 (12 Activated / 28 Ordered)...
And if I go to LICENSES > ... > Show details  > Activated devices - I see the permanent error "Network error. Please reload and try again", and the arrows spinning in the center of the window.....

Can you please explain where do I go wrong and how can I set my devices in order to see and manage them in EBA?

Thank you.

 

eba2.png

eba1.png

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  • ESET Staff

Hello, the issue should be fixed, and you should see all of the details in EBA. Per the developers, it was a manifest of an older issue, that is fixed already. 

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