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Problems with remote agent on ESMC server not connecting to ESMC

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Hi there. I'm having trouble with getting ERA Agent on the PC running ESMC to connect the the server itself.

Originally, the Agent service refused to start. But reinstalling fixed this issue. I'm now getting the below in the status.....


Last authentication 2021-Oct-15 08:13:51 Enrollment failed with error: Request: Era.Common.Services.Authentication.RPCEnrollmentRequest on connection: host: "Kat-PC.ivorsolution.co.uk" port: 2222 with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 14, error message: Connect Failed, and error details:
Last replication 2021-Oct-15 08:13:52 ERROR: InitializeConnection: Initiating replication connection to 'host: "Kat-PC.ivorsolution.co.uk" port: 2222' failed with: GetAuthenticationSessionToken: Failed to fetch device session token in time
  • Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: Kat-PC.ivorsolution.co.uk:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 00000000-0000-0000-0000-000000000000, Sent logs: 0, Cached static objects: 0, Cached static object groups: 0, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]
  • All replication attempts: 13

The agent had been connected with no problems up until July this year. Peer certificate is fine.

Any help appreciated.

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  • 1 month later...

Same issue, noticed that sometimes ESMC refuses connections from Management Agents on port 2222, after a while it comes back online, but in the process some of the agents "die". Any ideas?

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