Nok 0 Posted October 11, 2021 Share Posted October 11, 2021 ESET Internet Security Internal Error when trying to install. Tried new install of OS, dowloaded a few times the same EIS form ESET, no result. Any solutions? Are there problems with a update server or something? Link to comment Share on other sites More sharing options...
ESET Insiders NewbyUser 70 Posted October 11, 2021 ESET Insiders Share Posted October 11, 2021 Has there been a previous installation of Eset on this computer? Download the uninstall tool and use in safe mode. https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool Link to comment Share on other sites More sharing options...
Nok 0 Posted October 11, 2021 Author Share Posted October 11, 2021 (edited) 8 minutes ago, NewbyUser said: Has there been a previous installation of Eset on this computer? Download the uninstall tool and use in safe mode. https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool The installers for ESET Internet Security, that you can download from ESET self are corrupt I found out, these a broken. Try for yourself.... Edited October 11, 2021 by Nok Link to comment Share on other sites More sharing options...
ESET Insiders NewbyUser 70 Posted October 11, 2021 ESET Insiders Share Posted October 11, 2021 Then try Smart Security possibly, they are the same installer. Or try an older version and then an in product update. https://support.eset.com/en/kb2885-download-and-install-eset-offline-or-install-older-versions-of-eset-products?ref=esf Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted October 11, 2021 Administrators Share Posted October 11, 2021 Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
Nok 0 Posted October 11, 2021 Author Share Posted October 11, 2021 25 minutes ago, Marcos said: Please provide logs collected with ESET Log Collector. I don't have log because I can not install the product. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted October 12, 2021 Administrators Share Posted October 12, 2021 5 hours ago, Nok said: I don't have log because I can not install the product. It won't prevent you from collecting logs. Link to comment Share on other sites More sharing options...
holaiyin 0 Posted October 12, 2021 Share Posted October 12, 2021 Yep, just went to install Internet Security on a new laptop earlier today. Same error as OP. The current installer is broken. Big thanks to NewbyUser for his suggestion to use an older installer. Worked perfectly first go, and then updated itself to current version automatically during the install. thanks. Link to comment Share on other sites More sharing options...
Ezer 0 Posted October 12, 2021 Share Posted October 12, 2021 I'm having the same error >>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>> [2021.10.12 10:47:14] BTS inf Command Line: "C:\Users\Sandra\AppData\Local\Temp\eset\bts.session\6f9f3939-f1ab-4ae4-ac77-3bfd214dea38\eset_smart_security_premium_live_installer.exe" --bts-container 11332 "C:\Users\Sandra\Downloads\eset_smart_security_premium_live_installer.exe" [2021.10.12 10:47:14] BTS inf Computer Name: DESKTOP-CRQ7S5B [2021.10.12 10:47:14] BTS inf User Name: Sandra [2021.10.12 10:47:14] BTS dbg Setting property "bts.container.process.id" to value "11332". [2021.10.12 10:47:14] VFS inf Successfully mounted "vfs:\.bts\boot.xml" with size 1820B. [2021.10.12 10:47:14] VFS inf Successfully mounted "vfs:\.bts\bootdata.zip" with size 597B. [2021.10.12 10:47:14] VFS inf Successfully mounted "vfs:\.bts\prop_defaults.xml" with size 2252B. [2021.10.12 10:47:14] VFS inf Successfully mounted "vfs:\.bts\eua.dat" with size 45B. [2021.10.12 10:47:14] VFS inf Node 'vfs:\.bts\boot.xml' converted to Unicode. [2021.10.12 10:47:14] BTS dbg Setting property "bts" to value "". [2021.10.12 10:47:14] BTS dbg Setting property "bts.process.elevate" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.modules.compile" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.modules.groups" to value "loader,ssl,iris". [2021.10.12 10:47:14] BTS dbg Setting property "bts.url.help.enabled" to value "false". [2021.10.12 10:47:14] BTS dbg Setting property "bts.url.help.product" to value "${bts.package.[0].acronym}". [2021.10.12 10:47:14] BTS dbg Setting property "bts.url.help.version" to value "${bts.package.[0].version.major}". [2021.10.12 10:47:14] BTS dbg Setting property "bts.url.help.language" to value "${bts.package.[0].language}". [2021.10.12 10:47:14] BTS dbg Setting property "bts.url.help.topic" to value "idh_bts_installer". [2021.10.12 10:47:14] BTS dbg Setting property "bts.url.help.segment" to value "home". [2021.10.12 10:47:14] BTS dbg Setting property "bts.process.id" to value "4544". [2021.10.12 10:47:14] BTS dbg Setting property "bts.process.name" to value "eset_smart_security_premium_live_installer.exe". [2021.10.12 10:47:14] BTS inf Loading property file 'vfs:\.bts\prop_defaults.xml'. [2021.10.12 10:47:14] BTS dbg Setting property "bts.process.lock.name" to value "INSTALLER". [2021.10.12 10:47:14] BTS dbg Setting property "bts.process.lock.scope" to value "machine". [2021.10.12 10:47:14] BTS dbg Setting property "bts.process.lock.onerror" to value "exit". [2021.10.12 10:47:14] BTS dbg Setting property "bts.ui.mode" to value "auto". [2021.10.12 10:47:14] BTS dbg Setting property "bts.ui.window.width" to value "800". [2021.10.12 10:47:14] BTS dbg Setting property "bts.ui.window.height" to value "515". [2021.10.12 10:47:14] BTS dbg Setting property "bts.net.proxy.test.enabled" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.product.eula" to value "". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.epi.version" to value "0.0.0.0". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.repository.enabled" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.repository.server" to value "hxxp://repository.eset.com/v1". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.repository.server.release" to value "hxxp://repository.eset.com/v1". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.repository.server.prerelease" to value "hxxp://repository.eset.com/prerelease/v1". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.repository.server.beta" to value "hxxp://repository.eset.com/beta". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.repository.packagecache.enabled" to value "false". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.telemetry.enabled" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.telemetry.analytics.enabled" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.telemetry.analytics.installcode" to value "". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avremover.enabled" to value "false". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avremover.version" to value "0.0.0.0". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avremover.update.enabled" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avremover.uifull.visible" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avremover.uifull.default" to value "true". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avremover.uireduced.mode" to value "try-remove". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avremover.uisilent.mode" to value "try-remove". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avdetect.enabled" to value "false". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avdetect.version" to value "0.0.0.0". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.avdetect.update.enabled" to value "false". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.automation.enabled" to value "false". [2021.10.12 10:47:14] BTS dbg Setting property "bts.feature.activation.enabled" to value "false". [2021.10.12 10:47:14] BTS dbg Setting property "bts.token.universal" to value "1565d010-cee0-e11f-a626-426cc23132fc". [2021.10.12 10:47:14] BTS inf Using Universal Token = "1565d010-cee0-e11f-a626-426cc23132fc". [2021.10.12 10:47:14] BTS inf Instance lock successfully acquired. [2021.10.12 10:47:14] BTS dbg Setting property "bts.ui.mode" to value "full". [2021.10.12 10:47:15] NET inf Connectivity test: Query HTTP: Connected. [2021.10.12 10:47:15] ECP inf Request "get-token-related-data" started. [2021.10.12 10:47:17] ECP inf Request: result=0, response=0x00000000. [2021.10.12 10:47:17] BTS dbg Setting property "bts.token.error" to value "0". [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.bts\token-related-tracking.dat" with size 153B. [2021.10.12 10:47:17] BTS dbg Setting property "bts.token.web" to value "1565d010-cee0-e11f-a626-426cc23132fc". [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base.zip" with size 456927B. [2021.10.12 10:47:17] ERM inf === EPI ERM LOAD BEGIN === [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\manifest.erm" with size 690B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\policy.app.json" with size 490B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\cfg.xml" with size 113B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\dpkg.xml" with size 750B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\DetectAV_nt32\manifest.erm" with size 869B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\DetectAV_nt32\policy.com.json" with size 108B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\DetectAV_nt32\DetectAV_nt32.cab" with size 453985B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\manifest.erm" with size 387B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.erm\epi-base\policy.epi.json" with size 453B. [2021.10.12 10:47:17] VFS inf Node 'vfs:\.erm\epi-base\manifest.erm' converted to Unicode. [2021.10.12 10:47:17] VFS inf Node 'vfs:\.erm\epi-base\DetectAV_nt32\manifest.erm' converted to Unicode. [2021.10.12 10:47:17] VFS inf Node 'vfs:\.erm\epi-base\ehs_nt32\manifest.erm' converted to Unicode. [2021.10.12 10:47:17] VFS inf Node 'vfs:\.erm\epi-base\policy.epi.json' converted to Unicode. [2021.10.12 10:47:17] BTS dbg Setting property "bts.product.language" to value "". [2021.10.12 10:47:17] BTS dbg Setting property "bts.product.acronym" to value "eli". [2021.10.12 10:47:17] BTS dbg Setting property "bts.product.name" to value "ESET Live Installer". [2021.10.12 10:47:17] BTS dbg Setting property "bts.product.version" to value "15.0.4.0". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.repository.enabled" to value "true". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.repository.server" to value "hxxp://repository.eset.com/v1". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.repository.server.release" to value "hxxp://repository.eset.com/v1". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.repository.server.prerelease" to value "hxxp://repository.eset.com/prerelease/v1". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.repository.server.beta" to value "hxxp://repository.eset.com/beta". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.telemetry.enabled" to value "true". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.telemetry.analytics.enabled" to value "true". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.telemetry.analytics.installcode" to value "". [2021.10.12 10:47:17] BTS dbg Setting property "" to value "". [2021.10.12 10:47:17] BTS dbg Setting property "name" to value "ESET Security". [2021.10.12 10:47:17] BTS dbg Setting property "acronym" to value "ehs". [2021.10.12 10:47:17] BTS dbg Setting property "appid" to value "com.eset.apps.home.security.windows". [2021.10.12 10:47:17] BTS dbg Setting property "version.devstage" to value "rtm". [2021.10.12 10:47:17] BTS dbg Setting property "language" to value "". [2021.10.12 10:47:17] BTS dbg Setting property "language.list" to value "". [2021.10.12 10:47:17] VFS inf Node 'vfs:\.erm\epi-base\ehs_nt32\policy.app.json' converted to Unicode. [2021.10.12 10:47:17] BTS dbg Setting property "update.enabled" to value "true". [2021.10.12 10:47:17] BTS dbg Setting property "install.oninstalled.action" to value "reconfigure". [2021.10.12 10:47:17] BTS dbg Setting property "install.canabort" to value "false". [2021.10.12 10:47:17] BTS dbg Setting property "config.lg.feedback.value" to value "". [2021.10.12 10:47:17] BTS dbg Setting property "config.lg.feedback.action" to value "inherit". [2021.10.12 10:47:17] BTS dbg Setting property "config.pua.value" to value "". [2021.10.12 10:47:17] BTS dbg Setting property "config.pua.action" to value "inherit". [2021.10.12 10:47:17] BTS dbg Setting property "config.ceip.value" to value "". [2021.10.12 10:47:17] BTS dbg Setting property "config.ceip.action" to value "inherit". [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.pkg\0\cfg.xml" with size 113B. [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.pkg\0\dpkg.xml" with size 750B. [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.avdetect.version" to value "1.0.2.0". [2021.10.12 10:47:17] VFS inf Node 'vfs:\.erm\epi-base\DetectAV_nt32\policy.com.json' converted to Unicode. [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.avdetect.enabled" to value "true". [2021.10.12 10:47:17] BTS dbg Setting property "bts.feature.avdetect.update.enabled" to value "true". [2021.10.12 10:47:17] VFS inf Successfully mounted "vfs:\.detectav\DetectAV.dll" with size 763176B. [2021.10.12 10:47:17] ERM inf === EPI ERM LOAD END === [2021.10.12 10:47:17] BTS dbg Setting property "bts.ui.mode" to value "full". [2021.10.12 10:47:17] BTS dbg Setting property "bts.net.useragent" to value "ELI/15.0.4.0 (Windows; U; 64bit; OS: 10.0.19043 SP 0.0 NT; SHA256 1)". [2021.10.12 10:47:17] BTS inf Running Product: ESET Live Installer 15.0.4.0 [2021.10.12 10:47:17] BTS inf SEQUENCE: Entering sequence 'entry'. [2021.10.12 10:47:17] BTS inf TASK: Executing task 'rc.extract'. [2021.10.12 10:47:17] BTS inf Dumping files from resource '2000'. [2021.10.12 10:47:17] BTS inf Successfully dumped file 'sciter-x.dll' to drive. [2021.10.12 10:47:17] BTS inf Successfully dumped file 'eguiActivation.dll' to drive. [2021.10.12 10:47:17] BTS inf Successfully dumped file 'eguiActivationLang.dll' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'updater.dll' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'plgInstaller.dll' to drive. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'rc.extract'. [2021.10.12 10:47:18] BTS inf Dumping files from resource '2010'. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'BootHelper.exe' to drive. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'rc.extract'. [2021.10.12 10:47:18] BTS inf Dumping files from resource '2030'. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em000_32_l0.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em000_32_l1.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em000_32_l2.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em024_32_l0.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em024_32_l1.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em024_32_l2.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em045_32_l0.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em045_32_l1.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf Successfully dumped file 'em045_32_l2.dll.nup' to drive. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'vfs.mount.resource'. [2021.10.12 10:47:18] BTS inf Mounting resource '3000' to VFS. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf SEQUENCE: Leaving sequence 'entry'. [2021.10.12 10:47:18] BTS inf SEQUENCE: Entering sequence 'main'. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'execute'. [2021.10.12 10:47:18] BTS inf Executing command 'BootHelper.exe --watchdog 4544 --product "ESET Live Installer" 15.0.4.0 1033'. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'lib.load'. [2021.10.12 10:47:18] BTS inf Loading library 'sciter-x.dll'. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'lib.load'. [2021.10.12 10:47:18] BTS inf Loading library 'plgInstaller.dll'. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'lib.call'. [2021.10.12 10:47:18] BTS inf Calling library function 'plgInstaller.dll!PluginExtProc'. [2021.10.12 10:47:18] BTS inf TASK: Successful. [2021.10.12 10:47:18] BTS inf TASK: Executing task 'lib.call'. [2021.10.12 10:47:18] BTS inf Calling library function 'plgInstaller.dll!PluginExtProc'. [2021.10.12 10:47:18] BTS dbg Setting property "bts.product.language" to value "1033". [2021.10.12 10:47:18] INT inf --> Task Callback: ApplicationInit, state: Starting [2021.10.12 10:47:19] BTS dbg Setting property "bts.feature.activation.enabled" to value "true". [2021.10.12 10:47:19] NET inf Connectivity test: Query HTTP: Connected. [2021.10.12 10:47:19] MOD inf Module compilation result: 0. [2021.10.12 10:47:20] INT inf <-- Task Callback: ApplicationInit, state: Success [2021.10.12 10:47:20] INT inf --> Task Callback: InstallerInit, state: Starting [2021.10.12 10:47:20] BTS dbg Setting property "compatibility.product" to value "true". [2021.10.12 10:47:20] INT inf Package 0: acronym 'ehs', version '0.0.0.0', data 0x17F4FBC8. [2021.10.12 10:47:20] BTS dbg Setting property "bts.var.package.default" to value "0". [2021.10.12 10:47:20] INT inf <-- Task Callback: InstallerInit, state: Success [2021.10.12 10:47:20] INT inf --> Task Callback: PushNotificationsInit, state: Starting [2021.10.12 10:47:20] INT inf <-- Task Callback: PushNotificationsInit, state: Success [2021.10.12 10:47:20] INT inf --> Task Callback: TelemetryInit, state: Starting [2021.10.12 10:47:20] INT inf <-- Task Callback: TelemetryInit, state: Success [2021.10.12 10:47:20] INT inf --> Task Callback: PackageUpdateQuery, state: Starting, data: 0x17F4FBC8 [2021.10.12 10:47:21] RPM inf Query Repository for 'ESET Security' packages, acronym 'ehs'. [2021.10.12 10:47:21] VFS inf Successfully mounted "vfs:\.repository\http\repository.eset.com\v1\com\eset\apps\home\security\windows\metadata3" with size 0B. [2021.10.12 10:47:22] VFS inf HTTP Request to "repository.eset.com/v1/com/eset/apps/home/security/windows/metadata3" opened with status=0 and response=200. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1026'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1028'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1029'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1030'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1031'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1032'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1033'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1035'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1036'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1037'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1038'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1040'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1042'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1043'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1044'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1045'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1046'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1048'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1049'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1050'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1051'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1053'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1054'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1055'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1057'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1058'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1060'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1061'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1062'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1063'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1066'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '1087'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '2052'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '2074'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '3073'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '3082'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '3084'. [2021.10.12 10:47:23] RPM inf Found package 'ESET Security', version 14.2.24.0, language '13322'. [2021.10.12 10:47:23] INT inf <-- Task Callback: PackageUpdateQuery, state: Success, data: 0x17F4FBC8 [2021.10.12 10:47:23] INT inf --> Task Callback: InstallerSelectLanguage, state: Starting [2021.10.12 10:47:23] BTS dbg Setting property "source" to value "hxxp://repository.eset.com/v1/com/eset/apps/home/security/windows/v14/14.2.24.0/ehs_nt64.msi". [2021.10.12 10:47:23] BTS dbg Setting property "file" to value "". [2021.10.12 10:47:23] BTS dbg Setting property "hash" to value "afb51a7cd362d97b1fb7e6eb18047efd6331d517". [2021.10.12 10:47:23] BTS dbg Setting property "version" to value "14.2.24.0". [2021.10.12 10:47:23] BTS dbg Setting property "version.major" to value "14". [2021.10.12 10:47:23] BTS dbg Setting property "version.minor" to value "2". [2021.10.12 10:47:23] BTS dbg Setting property "language.list" to value "1033". [2021.10.12 10:47:23] BTS dbg Setting property "eula.version" to value "2020.1". [2021.10.12 10:47:23] BTS dbg Setting property "eula.tag" to value "EULA-HOM-EHSW". [2021.10.12 10:47:23] BTS dbg Setting property "eula.hash" to value "7a3340ba0ef86db177ad1deed93e2478f7d25514". [2021.10.12 10:47:23] BTS dbg Setting property "compatibility.os" to value "true". [2021.10.12 10:47:23] BTS dbg Setting property "language" to value "1033". [2021.10.12 10:47:23] INT inf <-- Task Callback: InstallerSelectLanguage, state: Success [2021.10.12 10:47:23] BTS dbg Setting property "bts.product.language" to value "1033". [2021.10.12 10:47:23] INT inf --> Task Callback: ActivationPrepare, state: Starting, data: 0x17F4FBC8 [2021.10.12 10:47:23] INT inf <-- Task Callback: ActivationPrepare, state: Failed, data: 0x17F4FBC8 [2021.10.12 10:47:23] BTS inf Changing Return Code to 0x00001389 (5001). [2021.10.12 10:47:23] INT inf --> Task Callback: ApplicationNotifyError, state: Starting [2021.10.12 10:47:23] INT inf <-- Task Callback: ApplicationNotifyError, state: Success [2021.10.12 10:47:26] BTS dbg Setting property "bts.var.stop" to value "true". [2021.10.12 10:47:26] INT inf --> Task Callback: InstallerDeinit, state: Starting [2021.10.12 10:47:26] INT inf <-- Task Callback: InstallerDeinit, state: Success [2021.10.12 10:47:26] INT inf --> Task Callback: ApplicationDeinit, state: Starting [2021.10.12 10:47:26] INT inf <-- Task Callback: ApplicationDeinit, state: Success [2021.10.12 10:47:26] BTS inf TASK: Successful. [2021.10.12 10:47:26] BTS inf SEQUENCE: Leaving sequence 'main'. [2021.10.12 10:47:26] BTS inf SEQUENCE: Entering sequence 'leave'. [2021.10.12 10:47:26] BTS inf TASK: Executing task 'lib.call'. [2021.10.12 10:47:26] BTS inf Calling library function 'plgInstaller.dll!PluginExtProc'. [2021.10.12 10:47:26] BTS inf TASK: Successful. [2021.10.12 10:47:26] BTS inf TASK: Executing task 'lib.unload'. [2021.10.12 10:47:26] BTS inf Unloading library 'plgInstaller.dll'. [2021.10.12 10:47:26] BTS inf TASK: Successful. [2021.10.12 10:47:26] BTS inf SEQUENCE: Leaving sequence 'leave'. [2021.10.12 10:47:26] BTS inf The final Return Code is 0x00001389 (5001). >>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>> Tried both Internet Security and Smart Security Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted October 12, 2021 Administrators Share Posted October 12, 2021 Thank you for the heads-up. The issue is being looked at with priority. We will keep you posted about the progress of investigation. Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted October 12, 2021 ESET Insiders Share Posted October 12, 2021 Slowly, however, eset is taking over what is going so wrong! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted October 12, 2021 Administrators Share Posted October 12, 2021 The issue has been fixed. We apologize for the inconvenience. Aryeh Goretsky 1 Link to comment Share on other sites More sharing options...
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