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ESET Internet Security Internal Error message when trying to install

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Nok

Nok 0

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Posted

ESET Internet Security Internal Error when trying to install.

 

Tried new install of OS, dowloaded a few times the same EIS form ESET, no result.

 

Any solutions?

 

Are there problems with a update server or something?

 

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Nok

Nok 0

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Posted (edited)
8 minutes ago, NewbyUser said:

Has there been a previous installation of Eset on this computer?

Download the uninstall tool and use in safe mode.

 https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool

The installers for ESET Internet Security, that you can download from ESET self are corrupt I found out, these a broken.

 

Try for yourself....

Edited by Nok
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NewbyUser

NewbyUser 72

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Then try Smart Security possibly, they are the same installer. Or try an older version and then an in product update.

https://support.eset.com/en/kb2885-download-and-install-eset-offline-or-install-older-versions-of-eset-products?ref=esf

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Marcos

Marcos 4,919

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5 hours ago, Nok said:

I don't have log because I  can not install the product.

It won't prevent you from collecting logs.

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holaiyin

holaiyin 0

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Yep, just went to install Internet Security on  a new laptop earlier today. Same error as OP. The current installer is broken.

Big thanks to NewbyUser for his suggestion to use an older installer. Worked perfectly first go, and then updated itself to current version automatically during the install. 

thanks.

 

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Ezer

Ezer 0

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I'm having the same error

>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>
[2021.10.12 10:47:14] BTS inf  Command Line: "C:\Users\Sandra\AppData\Local\Temp\eset\bts.session\6f9f3939-f1ab-4ae4-ac77-3bfd214dea38\eset_smart_security_premium_live_installer.exe" --bts-container 11332 "C:\Users\Sandra\Downloads\eset_smart_security_premium_live_installer.exe" 
[2021.10.12 10:47:14] BTS inf  Computer Name: DESKTOP-CRQ7S5B
[2021.10.12 10:47:14] BTS inf  User Name: Sandra
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.container.process.id" to value "11332".
[2021.10.12 10:47:14] VFS inf  Successfully mounted "vfs:\.bts\boot.xml" with size 1820B.
[2021.10.12 10:47:14] VFS inf  Successfully mounted "vfs:\.bts\bootdata.zip" with size 597B.
[2021.10.12 10:47:14] VFS inf  Successfully mounted "vfs:\.bts\prop_defaults.xml" with size 2252B.
[2021.10.12 10:47:14] VFS inf  Successfully mounted "vfs:\.bts\eua.dat" with size 45B.
[2021.10.12 10:47:14] VFS inf  Node 'vfs:\.bts\boot.xml' converted to Unicode.
[2021.10.12 10:47:14] BTS dbg  Setting property "bts" to value "".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.process.elevate" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.modules.compile" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.modules.groups" to value "loader,ssl,iris".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.url.help.enabled" to value "false".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.url.help.product" to value "${bts.package.[0].acronym}".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.url.help.version" to value "${bts.package.[0].version.major}".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.url.help.language" to value "${bts.package.[0].language}".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.url.help.topic" to value "idh_bts_installer".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.url.help.segment" to value "home".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.process.id" to value "4544".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.process.name" to value "eset_smart_security_premium_live_installer.exe".
[2021.10.12 10:47:14] BTS inf  Loading property file 'vfs:\.bts\prop_defaults.xml'.
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.process.lock.name" to value "INSTALLER".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.process.lock.scope" to value "machine".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.process.lock.onerror" to value "exit".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.ui.mode" to value "auto".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.ui.window.width" to value "800".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.ui.window.height" to value "515".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.net.proxy.test.enabled" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.product.eula" to value "".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.epi.version" to value "0.0.0.0".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.repository.enabled" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.repository.server" to value "hxxp://repository.eset.com/v1".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.repository.server.release" to value "hxxp://repository.eset.com/v1".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.repository.server.prerelease" to value "hxxp://repository.eset.com/prerelease/v1".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.repository.server.beta" to value "hxxp://repository.eset.com/beta".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.repository.packagecache.enabled" to value "false".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.telemetry.enabled" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.telemetry.analytics.enabled" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.telemetry.analytics.installcode" to value "".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avremover.enabled" to value "false".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avremover.version" to value "0.0.0.0".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avremover.update.enabled" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avremover.uifull.visible" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avremover.uifull.default" to value "true".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avremover.uireduced.mode" to value "try-remove".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avremover.uisilent.mode" to value "try-remove".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avdetect.enabled" to value "false".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avdetect.version" to value "0.0.0.0".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.avdetect.update.enabled" to value "false".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.automation.enabled" to value "false".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.feature.activation.enabled" to value "false".
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.token.universal" to value "1565d010-cee0-e11f-a626-426cc23132fc".
[2021.10.12 10:47:14] BTS inf  Using Universal Token = "1565d010-cee0-e11f-a626-426cc23132fc".
[2021.10.12 10:47:14] BTS inf  Instance lock successfully acquired.
[2021.10.12 10:47:14] BTS dbg  Setting property "bts.ui.mode" to value "full".
[2021.10.12 10:47:15] NET inf  Connectivity test: Query HTTP: Connected.
[2021.10.12 10:47:15] ECP inf  Request "get-token-related-data" started.
[2021.10.12 10:47:17] ECP inf  Request: result=0, response=0x00000000.
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.token.error" to value "0".
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.bts\token-related-tracking.dat" with size 153B.
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.token.web" to value "1565d010-cee0-e11f-a626-426cc23132fc".
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base.zip" with size 456927B.
[2021.10.12 10:47:17] ERM inf  === EPI ERM LOAD BEGIN ===
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\manifest.erm" with size 690B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\policy.app.json" with size 490B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\cfg.xml" with size 113B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\ehs_nt32\dpkg.xml" with size 750B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\DetectAV_nt32\manifest.erm" with size 869B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\DetectAV_nt32\policy.com.json" with size 108B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\DetectAV_nt32\DetectAV_nt32.cab" with size 453985B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\manifest.erm" with size 387B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.erm\epi-base\policy.epi.json" with size 453B.
[2021.10.12 10:47:17] VFS inf  Node 'vfs:\.erm\epi-base\manifest.erm' converted to Unicode.
[2021.10.12 10:47:17] VFS inf  Node 'vfs:\.erm\epi-base\DetectAV_nt32\manifest.erm' converted to Unicode.
[2021.10.12 10:47:17] VFS inf  Node 'vfs:\.erm\epi-base\ehs_nt32\manifest.erm' converted to Unicode.
[2021.10.12 10:47:17] VFS inf  Node 'vfs:\.erm\epi-base\policy.epi.json' converted to Unicode.
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.product.language" to value "".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.product.acronym" to value "eli".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.product.name" to value "ESET Live Installer".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.product.version" to value "15.0.4.0".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.repository.enabled" to value "true".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.repository.server" to value "hxxp://repository.eset.com/v1".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.repository.server.release" to value "hxxp://repository.eset.com/v1".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.repository.server.prerelease" to value "hxxp://repository.eset.com/prerelease/v1".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.repository.server.beta" to value "hxxp://repository.eset.com/beta".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.telemetry.enabled" to value "true".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.telemetry.analytics.enabled" to value "true".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.telemetry.analytics.installcode" to value "".
[2021.10.12 10:47:17] BTS dbg  Setting property "" to value "".
[2021.10.12 10:47:17] BTS dbg  Setting property "name" to value "ESET Security".
[2021.10.12 10:47:17] BTS dbg  Setting property "acronym" to value "ehs".
[2021.10.12 10:47:17] BTS dbg  Setting property "appid" to value "com.eset.apps.home.security.windows".
[2021.10.12 10:47:17] BTS dbg  Setting property "version.devstage" to value "rtm".
[2021.10.12 10:47:17] BTS dbg  Setting property "language" to value "".
[2021.10.12 10:47:17] BTS dbg  Setting property "language.list" to value "".
[2021.10.12 10:47:17] VFS inf  Node 'vfs:\.erm\epi-base\ehs_nt32\policy.app.json' converted to Unicode.
[2021.10.12 10:47:17] BTS dbg  Setting property "update.enabled" to value "true".
[2021.10.12 10:47:17] BTS dbg  Setting property "install.oninstalled.action" to value "reconfigure".
[2021.10.12 10:47:17] BTS dbg  Setting property "install.canabort" to value "false".
[2021.10.12 10:47:17] BTS dbg  Setting property "config.lg.feedback.value" to value "".
[2021.10.12 10:47:17] BTS dbg  Setting property "config.lg.feedback.action" to value "inherit".
[2021.10.12 10:47:17] BTS dbg  Setting property "config.pua.value" to value "".
[2021.10.12 10:47:17] BTS dbg  Setting property "config.pua.action" to value "inherit".
[2021.10.12 10:47:17] BTS dbg  Setting property "config.ceip.value" to value "".
[2021.10.12 10:47:17] BTS dbg  Setting property "config.ceip.action" to value "inherit".
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.pkg\0\cfg.xml" with size 113B.
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.pkg\0\dpkg.xml" with size 750B.
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.avdetect.version" to value "1.0.2.0".
[2021.10.12 10:47:17] VFS inf  Node 'vfs:\.erm\epi-base\DetectAV_nt32\policy.com.json' converted to Unicode.
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.avdetect.enabled" to value "true".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.feature.avdetect.update.enabled" to value "true".
[2021.10.12 10:47:17] VFS inf  Successfully mounted "vfs:\.detectav\DetectAV.dll" with size 763176B.
[2021.10.12 10:47:17] ERM inf  === EPI ERM LOAD END ===
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.ui.mode" to value "full".
[2021.10.12 10:47:17] BTS dbg  Setting property "bts.net.useragent" to value "ELI/15.0.4.0 (Windows; U; 64bit; OS: 10.0.19043 SP 0.0 NT; SHA256 1)".
[2021.10.12 10:47:17] BTS inf  Running Product: ESET Live Installer 15.0.4.0
[2021.10.12 10:47:17] BTS inf  SEQUENCE: Entering sequence 'entry'.
[2021.10.12 10:47:17] BTS inf  TASK: Executing task 'rc.extract'.
[2021.10.12 10:47:17] BTS inf  Dumping files from resource '2000'.
[2021.10.12 10:47:17] BTS inf  Successfully dumped file 'sciter-x.dll' to drive.
[2021.10.12 10:47:17] BTS inf  Successfully dumped file 'eguiActivation.dll' to drive.
[2021.10.12 10:47:17] BTS inf  Successfully dumped file 'eguiActivationLang.dll' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'updater.dll' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'plgInstaller.dll' to drive.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'rc.extract'.
[2021.10.12 10:47:18] BTS inf  Dumping files from resource '2010'.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'BootHelper.exe' to drive.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'rc.extract'.
[2021.10.12 10:47:18] BTS inf  Dumping files from resource '2030'.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em000_32_l0.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em000_32_l1.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em000_32_l2.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em024_32_l0.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em024_32_l1.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em024_32_l2.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em045_32_l0.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em045_32_l1.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  Successfully dumped file 'em045_32_l2.dll.nup' to drive.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'vfs.mount.resource'.
[2021.10.12 10:47:18] BTS inf  Mounting resource '3000' to VFS.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  SEQUENCE: Leaving sequence 'entry'.
[2021.10.12 10:47:18] BTS inf  SEQUENCE: Entering sequence 'main'.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'execute'.
[2021.10.12 10:47:18] BTS inf  Executing command 'BootHelper.exe --watchdog 4544 --product "ESET Live Installer" 15.0.4.0 1033'.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'lib.load'.
[2021.10.12 10:47:18] BTS inf  Loading library 'sciter-x.dll'.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'lib.load'.
[2021.10.12 10:47:18] BTS inf  Loading library 'plgInstaller.dll'.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'lib.call'.
[2021.10.12 10:47:18] BTS inf  Calling library function 'plgInstaller.dll!PluginExtProc'.
[2021.10.12 10:47:18] BTS inf  TASK: Successful.
[2021.10.12 10:47:18] BTS inf  TASK: Executing task 'lib.call'.
[2021.10.12 10:47:18] BTS inf  Calling library function 'plgInstaller.dll!PluginExtProc'.
[2021.10.12 10:47:18] BTS dbg  Setting property "bts.product.language" to value "1033".
[2021.10.12 10:47:18] INT inf  --> Task Callback: ApplicationInit, state: Starting
[2021.10.12 10:47:19] BTS dbg  Setting property "bts.feature.activation.enabled" to value "true".
[2021.10.12 10:47:19] NET inf  Connectivity test: Query HTTP: Connected.
[2021.10.12 10:47:19] MOD inf  Module compilation result: 0.
[2021.10.12 10:47:20] INT inf  <-- Task Callback: ApplicationInit, state: Success
[2021.10.12 10:47:20] INT inf  --> Task Callback: InstallerInit, state: Starting
[2021.10.12 10:47:20] BTS dbg  Setting property "compatibility.product" to value "true".
[2021.10.12 10:47:20] INT inf  Package 0: acronym 'ehs', version '0.0.0.0', data 0x17F4FBC8.
[2021.10.12 10:47:20] BTS dbg  Setting property "bts.var.package.default" to value "0".
[2021.10.12 10:47:20] INT inf  <-- Task Callback: InstallerInit, state: Success
[2021.10.12 10:47:20] INT inf  --> Task Callback: PushNotificationsInit, state: Starting
[2021.10.12 10:47:20] INT inf  <-- Task Callback: PushNotificationsInit, state: Success
[2021.10.12 10:47:20] INT inf  --> Task Callback: TelemetryInit, state: Starting
[2021.10.12 10:47:20] INT inf  <-- Task Callback: TelemetryInit, state: Success
[2021.10.12 10:47:20] INT inf  --> Task Callback: PackageUpdateQuery, state: Starting, data: 0x17F4FBC8
[2021.10.12 10:47:21] RPM inf  Query Repository for 'ESET Security' packages, acronym 'ehs'.
[2021.10.12 10:47:21] VFS inf  Successfully mounted "vfs:\.repository\http\repository.eset.com\v1\com\eset\apps\home\security\windows\metadata3" with size 0B.
[2021.10.12 10:47:22] VFS inf  HTTP Request to "repository.eset.com/v1/com/eset/apps/home/security/windows/metadata3" opened with status=0 and response=200.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1026'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1028'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1029'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1030'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1031'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1032'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1033'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1035'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1036'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1037'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1038'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1040'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1042'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1043'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1044'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1045'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1046'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1048'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1049'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1050'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1051'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1053'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1054'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1055'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1057'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1058'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1060'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1061'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1062'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1063'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1066'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '1087'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '2052'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '2074'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '3073'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '3082'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '3084'.
[2021.10.12 10:47:23] RPM inf  Found package 'ESET Security', version 14.2.24.0, language '13322'.
[2021.10.12 10:47:23] INT inf  <-- Task Callback: PackageUpdateQuery, state: Success, data: 0x17F4FBC8
[2021.10.12 10:47:23] INT inf  --> Task Callback: InstallerSelectLanguage, state: Starting
[2021.10.12 10:47:23] BTS dbg  Setting property "source" to value "hxxp://repository.eset.com/v1/com/eset/apps/home/security/windows/v14/14.2.24.0/ehs_nt64.msi".
[2021.10.12 10:47:23] BTS dbg  Setting property "file" to value "".
[2021.10.12 10:47:23] BTS dbg  Setting property "hash" to value "afb51a7cd362d97b1fb7e6eb18047efd6331d517".
[2021.10.12 10:47:23] BTS dbg  Setting property "version" to value "14.2.24.0".
[2021.10.12 10:47:23] BTS dbg  Setting property "version.major" to value "14".
[2021.10.12 10:47:23] BTS dbg  Setting property "version.minor" to value "2".
[2021.10.12 10:47:23] BTS dbg  Setting property "language.list" to value "1033".
[2021.10.12 10:47:23] BTS dbg  Setting property "eula.version" to value "2020.1".
[2021.10.12 10:47:23] BTS dbg  Setting property "eula.tag" to value "EULA-HOM-EHSW".
[2021.10.12 10:47:23] BTS dbg  Setting property "eula.hash" to value "7a3340ba0ef86db177ad1deed93e2478f7d25514".
[2021.10.12 10:47:23] BTS dbg  Setting property "compatibility.os" to value "true".
[2021.10.12 10:47:23] BTS dbg  Setting property "language" to value "1033".
[2021.10.12 10:47:23] INT inf  <-- Task Callback: InstallerSelectLanguage, state: Success
[2021.10.12 10:47:23] BTS dbg  Setting property "bts.product.language" to value "1033".
[2021.10.12 10:47:23] INT inf  --> Task Callback: ActivationPrepare, state: Starting, data: 0x17F4FBC8
[2021.10.12 10:47:23] INT inf  <-- Task Callback: ActivationPrepare, state: Failed, data: 0x17F4FBC8
[2021.10.12 10:47:23] BTS inf  Changing Return Code to 0x00001389 (5001).
[2021.10.12 10:47:23] INT inf  --> Task Callback: ApplicationNotifyError, state: Starting
[2021.10.12 10:47:23] INT inf  <-- Task Callback: ApplicationNotifyError, state: Success
[2021.10.12 10:47:26] BTS dbg  Setting property "bts.var.stop" to value "true".
[2021.10.12 10:47:26] INT inf  --> Task Callback: InstallerDeinit, state: Starting
[2021.10.12 10:47:26] INT inf  <-- Task Callback: InstallerDeinit, state: Success
[2021.10.12 10:47:26] INT inf  --> Task Callback: ApplicationDeinit, state: Starting
[2021.10.12 10:47:26] INT inf  <-- Task Callback: ApplicationDeinit, state: Success
[2021.10.12 10:47:26] BTS inf  TASK: Successful.
[2021.10.12 10:47:26] BTS inf  SEQUENCE: Leaving sequence 'main'.
[2021.10.12 10:47:26] BTS inf  SEQUENCE: Entering sequence 'leave'.
[2021.10.12 10:47:26] BTS inf  TASK: Executing task 'lib.call'.
[2021.10.12 10:47:26] BTS inf  Calling library function 'plgInstaller.dll!PluginExtProc'.
[2021.10.12 10:47:26] BTS inf  TASK: Successful.
[2021.10.12 10:47:26] BTS inf  TASK: Executing task 'lib.unload'.
[2021.10.12 10:47:26] BTS inf  Unloading library 'plgInstaller.dll'.
[2021.10.12 10:47:26] BTS inf  TASK: Successful.
[2021.10.12 10:47:26] BTS inf  SEQUENCE: Leaving sequence 'leave'.
[2021.10.12 10:47:26] BTS inf  The final Return Code is 0x00001389 (5001).
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>


Tried both Internet Security and Smart Security

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Marcos

Marcos 4,919

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Posted

Thank you for the heads-up. The issue is being looked at with priority. We will keep you posted about the progress of investigation.

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