continous 24 hour product update

[Guest brian h]

product update has been running for 24 hours: [10:32:20] ESET Log Collector v4.3.0.0 (14/07/2021) - 64 bit

Edited October 11, 2021 by Marcos
Irrelevant ELC operational log removed

[Marcos 4,935]

If you open the main gui and navigate to the Update panel, is update still running?
If so, please carry on as follows:
- sign up for this ESET forum and log in
- enable advanced logging under Help and support -> Technical support
- run update
- should it take more than 5 minutes, disable advanced logging after ~10 minutes.
- create an ekrn dump (advanced setup -> tools -> diagnostics -> create)
- collect logs with ESET Log Collector
- re-post in the appropriate product sub-forum
- upload the generated archive to a safe location and drop me a personal message with a download link.