Guest brian h Posted October 11, 2021 Share Posted October 11, 2021 (edited) product update has been running for 24 hours: [10:32:20] ESET Log Collector v4.3.0.0 (14/07/2021) - 64 bit Edited October 11, 2021 by Marcos Irrelevant ELC operational log removed Link to comment
Administrators Marcos 4,935 Posted October 11, 2021 Administrators Share Posted October 11, 2021 If you open the main gui and navigate to the Update panel, is update still running? If so, please carry on as follows: - sign up for this ESET forum and log in - enable advanced logging under Help and support -> Technical support - run update - should it take more than 5 minutes, disable advanced logging after ~10 minutes. - create an ekrn dump (advanced setup -> tools -> diagnostics -> create) - collect logs with ESET Log Collector - re-post in the appropriate product sub-forum - upload the generated archive to a safe location and drop me a personal message with a download link. Link to comment
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