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What does "NOT CONNECTED" means if appears in my license manager?

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So this appears in my eset license manager.

Can someone inform me please the circumstances that can cause this while the eset on the device itself is already in setting connected to myeset. I have tried also reinstall the eset on the device and insert the license key,  and its status remain like in the photo.


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  • 1 month later...

I'm having similar sporadic issue with my ESET install.  Not only am I seeing that my device is "Not Connected" in ESET Home, while still showing connected in the local install, but I'm also seeing massive device counts in the Device section.  My computer is now on it's 77th "device" count.


I'll message you Marcos.

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