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Try restarting the ESET PROTECT server so that it re-tries to fetch information about installers in the repository. Should the problem persist, there will be probably a network communication issue when the firewall or proxy could block certain communication. In such case please raise a support ticket with your local ESET distributor (diagnostic trace logs from a start of the ESET PROTECT server and pcap logs will be probably requested).

Just to make sure, do you use a version of ESET PROTECT that was officially released and not a custom version?

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