امیرحصین 0 Posted August 5, 2014 Share Posted August 5, 2014 hi there i am new here i have a problem with my nod32 smart security 7 my activation is activated(i posted the picture of help and suport part of my eset) but when i want update my eset i have invalid user name and password error(i have sent a picture of it) i have tries all solution on net 1.clear user name and re enter the correct user name 2.set setting on default and revert all setting and clear update cache and set on use no proxy and restart but no useful anymore please help me thank u so much Link to comment Share on other sites More sharing options...
Arakasi 549 Posted August 5, 2014 Share Posted August 5, 2014 Your username should be hidden for security Stand by for a Moderator or ESET rep to have a look at your accnt. Link to comment Share on other sites More sharing options...
ESET Staff Mark.James_UK 2 Posted August 5, 2014 ESET Staff Share Posted August 5, 2014 Hi, Please make sure you enter your username and password EXACTLY as its printed in your email, taking "careful" note of capitilization and numbers 0 vx O, try copy and paste as long as you make sure you do not grab any extra spaces at the end of the username OR password. Link to comment Share on other sites More sharing options...
امیرحصین 0 Posted August 6, 2014 Author Share Posted August 6, 2014 unfortunatly no one help me! no solution recieved! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted August 6, 2014 Administrators Share Posted August 6, 2014 unfortunatly no one help me! no solution recieved! The solution was given above. You didn't transcribe the username/password correctly as you received them by email. Link to comment Share on other sites More sharing options...
rugk 397 Posted August 9, 2014 Share Posted August 9, 2014 unfortunatly no one help me! no solution recieved! The solution was given above. You didn't transcribe the username/password correctly as you received them by email. Yeah you're right. A username for the license never begins with ESS. every time it begins with EAV! Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 389 Posted August 11, 2014 ESET Moderators Share Posted August 11, 2014 Hello, ESET does not sell or otherwise do business in Iran, so this is likely why the activation is failing. I would suggest you contact whomever sold you the software and arrange to get a refund. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
SweX 871 Posted August 11, 2014 Share Posted August 11, 2014 (edited) Haha once again, ESET is clearly popular over there I could have linked to your post explaining the situation if I saw where he was from but only mods can see that afaik. Edited August 11, 2014 by SweX Link to comment Share on other sites More sharing options...
rugk 397 Posted August 11, 2014 Share Posted August 11, 2014 (edited) but only mods can see that But you not have to be a mod to get this out. I was just as stupid as you - look at his username! Edited August 11, 2014 by rugk Link to comment Share on other sites More sharing options...
SweX 871 Posted August 11, 2014 Share Posted August 11, 2014 but only mods can see that But you haven't been a mod to get this out. I was just as stupid as you - look at his username! Yes I don't what it says! The only way to find out would be to copy his username to google translate and click "identify language" to get a clue. Link to comment Share on other sites More sharing options...
rugk 397 Posted August 11, 2014 Share Posted August 11, 2014 Yes I don't what it says! Sorry, but what?? The only way to find out would be to copy his username to google translate and click "identify language" to get a clue. If you can't speak the language ( ) then yes! By me it works. Link to comment Share on other sites More sharing options...
SweX 871 Posted August 11, 2014 Share Posted August 11, 2014 Yes I don't what it says! Sorry, but what?? Hmmm....if I don't know the language in question then I obviously don't know what it says....vad jag säger nu det vet inte du. Link to comment Share on other sites More sharing options...
rugk 397 Posted August 11, 2014 Share Posted August 11, 2014 Yes I don't what it says! Sorry, but what?? Hmmm....if I don't know the language in question then I obviously don't know what it says....vad jag säger nu det vet inte du. Sehr sehr witzig! Wirklich! Aber du hast wohl die "Macht" einiger Online-Dienste vergessen... Link to comment Share on other sites More sharing options...
SweX 871 Posted August 11, 2014 Share Posted August 11, 2014 jaja, Wirklich wirklich ein Swexzig Witz. No, but it simply didn't cross my mind to use them at that point in time. No more Witz's to stay on topic. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted August 11, 2014 Share Posted August 11, 2014 (edited) 92d7f27f0591648b0125df3e8cc907aa921dd2f32e80446a989446c6e529a6021c4b04c727128b0511217e67e7f84eddbca8dc519095997139e4e0267a02137f1a4e7bc28521354d809439409902f631 Blowfish My swedish friend is the key ! Edited August 11, 2014 by Arakasi Link to comment Share on other sites More sharing options...
rugk 397 Posted August 12, 2014 Share Posted August 12, 2014 (edited) I can't solve this... I tried it with a tool from webnet77.com and a few other tools but it don't worked... Edited August 12, 2014 by rugk Link to comment Share on other sites More sharing options...
Arakasi 549 Posted August 12, 2014 Share Posted August 12, 2014 Its alright. Cryptology gets waaaay more involved, then that simple string. You can even convert the text to ascii and then reverse the string followed by encrypting the converted string, followed by another reverse and then converted to hexadecimal. Deeep If you can find a blowfish decrypter online , the key or password to de-encrypt would be "Swex" Back on topic now..... Link to comment Share on other sites More sharing options...
rugk 397 Posted August 12, 2014 Share Posted August 12, 2014 You can even convert the text to ascii and then reverse the string followed by encrypting the converted string, followed by another reverse and then converted to hexadecimal. I hoped you don't made it such difficult! If you can find a blowfish decrypter online , the key or password to de-encrypt would be "Swex" Yeah, that I have also understood! And I found a decrypter online like I said... Link to comment Share on other sites More sharing options...
Owmen 0 Posted April 7, 2016 Share Posted April 7, 2016 Guys, i have this same problem over & over again, Lebanon is a supported country with ESET, i got a User Name & Password for ESET Smart Security activated until April 06, 2017, & it just keeps poping up this updating error with the User Name & Password window. I cleared & retyped million times & still the same, i even copied the User Name & Password from my email which is the best way to not mistype any letter or number, still the same, & i uninstalled & installed all kind of ESET versions like EAV 8, 9 & ESS 8, 9 & still the same. please help Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted April 7, 2016 Administrators Share Posted April 7, 2016 Guys, i have this same problem over & over again, Lebanon is a supported country with ESET, i got a User Name & Password for ESET Smart Security activated until April 06, 2017, & it just keeps poping up this updating error with the User Name & Password window. I cleared & retyped million times & still the same, i even copied the User Name & Password from my email which is the best way to not mistype any letter or number, still the same, & i uninstalled & installed all kind of ESET versions like EAV 8, 9 & ESS 8, 9 & still the same. please help You have posted in a quite old topic pertaining to v7. Have you tried reaching out to your local customer care to check your license status and logs from your ESET product? Link to comment Share on other sites More sharing options...
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