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Getting error: "Modules update failed"


cxj05h
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Hello @cxj05h,

thank you for your report. 

New data sync process is being deployed and it might be an issue with it, so I opened a ticket for the team responsible to have it checked.

We will keep you posted,

Peter

(D_CLOUDOPS-1040)

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Hi, same issue for me with Eset Enpoint antivirus 8.0.2028, i get this error for multiple users.

During execution of Update on the computer, the following event occurred: Update authorization failed. Please check if your license is valid.

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7 hours ago, Peter Randziak said:

Hello @cxj05h,

thank you for your report. 

New data sync process is being deployed and it might be an issue with it, so I opened a ticket for the team responsible to have it checked.

We will keep you posted,

Peter

(D_CLOUDOPS-1040)

Thanks! Standing by 

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screen1: Failure to update modules

screen2: Cannot access ESET's update servers It happened after clearing the ESET cache

screen2: Failure to update modules  

screen2: General compiler error

 

eset 21.png

screen 2.png

 

 

 

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3 hours ago, kurczak88 said:

screen1: Failure to update modules

Please carry on as follows:
- enable advanced logging under Help and support -> Technical support
- run update
- disable logging
- collect logs with ESET Log Collector and upload the generated archive here.

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13 hours ago, Marcos said:

Please carry on as follows:
- enable advanced logging under Help and support -> Technical support
- run update
- disable logging
- collect logs with ESET Log Collector and upload the generated archive here.

The problem solved itself after deleting the update cache several times


What to do if eset service takes up so much memory? previously it used only 40
now it goes up to 90 

image.png

eset.png

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18 hours ago, Marcos said:

90 MB allocated by ekrn is pretty normal. In the past ekrn used to consume more memory with a smaller engine and less protection features:

image.png

5 days ago it was at 36-40 and it wasn't rising. now it's at 60-80

What can be turned off to  decrease memory usage?
it clould be a module memory leak or an ekrn

 

Edited by kurczak88
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Just now, kurczak88 said:

What can be turned off to  decrease memory usage?
it clould be a module memory leak or an ekrn

If it was a memory leak, wait until ekrn consumes more than 500 MB and then generate a dump of ekrn for perusal. If the memory consumption is below 200 MB there's nothing to be concerned about. Also there's basically anything that you could do to decrease the memory usage than reboot the machine. However, as time goes the memory usage may go up and down as objects are being scanned.

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12 minutes ago, Marcos said:

If it was a memory leak, wait until ekrn consumes more than 500 MB and then generate a dump of ekrn for perusal. If the memory consumption is below 200 MB there's nothing to be concerned about. Also there's basically anything that you could do to decrease the memory usage than reboot the machine. However, as time goes the memory usage may go up and down as objects are being scanned.

I have  a new system   maybe it's because of that and it will get better after a while?

Edited by kurczak88
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