cxj05h 1 Posted September 21, 2021 Share Posted September 21, 2021 "Update authorization failed. Please check if your license is valid." License expires in 2024 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 946 Posted September 21, 2021 ESET Moderators Share Posted September 21, 2021 Hello @cxj05h, thank you for your report. New data sync process is being deployed and it might be an issue with it, so I opened a ticket for the team responsible to have it checked. We will keep you posted, Peter (D_CLOUDOPS-1040) Link to comment Share on other sites More sharing options...
Buciumeanu Bogdan 0 Posted September 21, 2021 Share Posted September 21, 2021 Hi, same issue for me with Eset Enpoint antivirus 8.0.2028, i get this error for multiple users. During execution of Update on the computer, the following event occurred: Update authorization failed. Please check if your license is valid. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 946 Posted September 21, 2021 ESET Moderators Share Posted September 21, 2021 Hello @Buciumeanu Bogdan, thank you for your report, the teams responsible identified source of the issue and fixed it already. We apologize for the inconvenience caused, Peter Link to comment Share on other sites More sharing options...
cxj05h 1 Posted September 21, 2021 Author Share Posted September 21, 2021 7 hours ago, Peter Randziak said: Hello @cxj05h, thank you for your report. New data sync process is being deployed and it might be an issue with it, so I opened a ticket for the team responsible to have it checked. We will keep you posted, Peter (D_CLOUDOPS-1040) Thanks! Standing by Peter Randziak 1 Link to comment Share on other sites More sharing options...
kurczak88 0 Posted September 23, 2021 Share Posted September 23, 2021 screen1: Failure to update modules screen2: Cannot access ESET's update servers It happened after clearing the ESET cache screen2: Failure to update modules screen2: General compiler error Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted September 23, 2021 Administrators Share Posted September 23, 2021 3 hours ago, kurczak88 said: screen1: Failure to update modules Please carry on as follows: - enable advanced logging under Help and support -> Technical support - run update - disable logging - collect logs with ESET Log Collector and upload the generated archive here. kurczak88 1 Link to comment Share on other sites More sharing options...
kurczak88 0 Posted September 23, 2021 Share Posted September 23, 2021 13 hours ago, Marcos said: Please carry on as follows: - enable advanced logging under Help and support -> Technical support - run update - disable logging - collect logs with ESET Log Collector and upload the generated archive here. The problem solved itself after deleting the update cache several times What to do if eset service takes up so much memory? previously it used only 40 now it goes up to 90 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted September 23, 2021 Administrators Share Posted September 23, 2021 90 MB allocated by ekrn is pretty normal. In the past ekrn used to consume more memory with a smaller engine and less protection features: kurczak88 1 Link to comment Share on other sites More sharing options...
kurczak88 0 Posted September 24, 2021 Share Posted September 24, 2021 (edited) 18 hours ago, Marcos said: 90 MB allocated by ekrn is pretty normal. In the past ekrn used to consume more memory with a smaller engine and less protection features: 5 days ago it was at 36-40 and it wasn't rising. now it's at 60-80 What can be turned off to decrease memory usage? it clould be a module memory leak or an ekrn Edited September 24, 2021 by kurczak88 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted September 24, 2021 Administrators Share Posted September 24, 2021 Just now, kurczak88 said: What can be turned off to decrease memory usage? it clould be a module memory leak or an ekrn If it was a memory leak, wait until ekrn consumes more than 500 MB and then generate a dump of ekrn for perusal. If the memory consumption is below 200 MB there's nothing to be concerned about. Also there's basically anything that you could do to decrease the memory usage than reboot the machine. However, as time goes the memory usage may go up and down as objects are being scanned. kurczak88 1 Link to comment Share on other sites More sharing options...
kurczak88 0 Posted September 24, 2021 Share Posted September 24, 2021 (edited) 12 minutes ago, Marcos said: If it was a memory leak, wait until ekrn consumes more than 500 MB and then generate a dump of ekrn for perusal. If the memory consumption is below 200 MB there's nothing to be concerned about. Also there's basically anything that you could do to decrease the memory usage than reboot the machine. However, as time goes the memory usage may go up and down as objects are being scanned. I have a new system maybe it's because of that and it will get better after a while? Edited September 24, 2021 by kurczak88 Link to comment Share on other sites More sharing options...
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