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What has happened to my ever trustworthy ESET Cyber Security Pro MAC


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  • ESET Insiders

Hi all,

I upgraded to macOS 10.14.6 on my Mac Pro 5.1 - yes I'm late to the update party - and suddenly my ESET is not working at all. Never ever had this experience with any - macOS / Windows - of the ESET products. I already tried installing 6.10.700 and was a no-go.

What is the fix - perhaps latest compatible release for my macOS - for this? TIA

Cheers

ScreenCap 2021-09-05 at 23.53.54.png

ScreenCap 2021-09-05 at 23.54.36.png

Edited by m4v3r1ck
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  • ESET Insiders

To be on the safe side for troubleshooting purposes, I re-installed 6.10.700.

38816655_ScreenCap2021-09-06at00_29_41.png.3179f3d963c6eda3c4a5703dcc9ae733.png

Edited by m4v3r1ck
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Just now, Marcos said:

MacOS 10.14.6 is quite old. Is there any reason to Big Sur yet?

Hi Marcos, it has been a while 😉

I'm still humming - due to my resources - my Mac Pro 5.1 (mid 2012) so for now I won't be able to upgrade beyond macOS 10.14.6 without any patching stuff. The download mentioned the V6.10.700 was compatible with my macOS version.

I might be switching to a new Mini or iMac next year, but for now I have what I have. I hope the issue can be fixed.

Cheers and thanks for chiming in.

 

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You can raise a ticket with your local ESET distributor and provide them with logs generated as per https://support.eset.com/en/kb3404. At least they could provide you with an older version of ESET CyberSecurity Pro from the time when MacOS 10.14.6 was the latest.

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$ sudo find / -iname *eset*kext*
/Library/Application Support/ESET/esets/cache/data/rkd/EsetRkdC.kext
/Library/SystemMigration/History/Migration-9A9EAF98-CF09-4535-AE4F-A2AE7EB41471/QuarantineRoot/Library/StagedExtensions/Library/Application Support/ESET/esets/cache/data/rkd/EsetRkdC.kext
/Library/SystemMigration/History/Migration-9A9EAF98-CF09-4535-AE4F-A2AE7EB41471/QuarantineRoot/Library/StagedExtensions/Applications/ESET Cyber Security Pro.app/Contents/PlugIns/kext/esets_pfw_64_109.kext
/Library/SystemMigration/History/Migration-9A9EAF98-CF09-4535-AE4F-A2AE7EB41471/QuarantineRoot/Library/StagedExtensions/Applications/ESET Cyber Security Pro.app/Contents/PlugIns/kext/esets_kac_64_109.kext
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Perhaps the above might give the developers some insight in my system...

Added a support ticket to my local Eset with the same output.

Cheers

Edited by m4v3r1ck
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Hi Marcos,

Installation error after update from macOS 10.13.6 > 10.14.6 is resolved bij doing a clean install - eg skipping the Software and Security Updates for macOS temporarily until after the full install of ESET CSP 6.10.700.0 - of 10.14.6 and use Migration Assistant for restoring my user/docs/data/apps etc. Ticking like a Swiss watch again!

1716534068_ScreenCap2021-09-13at11_38_25.png.875d6444011ab19a22570732905ff4e5.png

1990472120_ScreenCap2021-09-13at11_46_41.png.65930c99aab43deb9168d565294bac58.png

Of the entire installation setup I made screenshots of every step, so I'll be making a write-up with screenshots and additional GUI suggestions during installation for even better UX! I mailed with my local distributor / ESET NL that I'm glad te share this info with them.

Greetings from The Netherlands! 😎

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