Danutak 3 Posted August 22, 2021 Share Posted August 22, 2021 I have no idea what to do , I had open ports , still every so often I get it, I run PIA but never had this problem before the last update, I am not so computer savoy and I need simple explanation what to do with it . Simple please , I am grandma and have nobody to help me with the problem. Thank you so much Danuta Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted August 22, 2021 Administrators Share Posted August 22, 2021 Not sure what PIA is. Basically the problem is that ESET cannot access LiveGrid servers. If you are able to browse websites and other network-aware applications work alright, it could be that the firewall in the router is configured to block certain IP addresses. Is your computer connected to the Internet through a modem and / or router? Link to comment Share on other sites More sharing options...
Danutak 3 Posted August 22, 2021 Author Share Posted August 22, 2021 (edited) Hi Marcos, PIA is Private Internet Access = VPN, I opened all ports Esset required. I am connected through Ethernet cable Modem Cisco I think . I have no problem to access any pages, I am using VPN for like 7 years and probably ten years Esset products, It started to happen after the last update few days ago Edited August 22, 2021 by Danutak Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted August 22, 2021 Administrators Share Posted August 22, 2021 Definitely not all necessary communication with ESET's servers is allowed. Please carry on as follows: - enable advanced logging under Help and support -> Technical support - reboot the machine - wait until the notification appears - disable logging - collect logs with ESET Log Collector and upload the generated archive here, if not too big. The logs should show what communication is being blocked. Link to comment Share on other sites More sharing options...
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