Garth Jooste 0 Posted August 12, 2021 Share Posted August 12, 2021 Hi guys I recently bought licenses from an reseller. After installation and activation, the computers are still showing that I am running the trial version, but have 520days until trial expires. Can you please assist? Regards, Garth Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 12, 2021 Share Posted August 12, 2021 (edited) Contact Eset in South Africa: https://www.eset.com/za/about/contact/ in regards as to if the reseller you purchased your Eset licenses is an authorized reseller. If the reseller is not an authorized one, you may have been a victim of a fraudulent Eset puchase. You can also explain your current license purchase situation with Eset SA. Edited August 12, 2021 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted August 12, 2021 Administrators Share Posted August 12, 2021 You can also post your public license ID in the form of XXX-XXX-XXX here so that I can check your license details. Link to comment Share on other sites More sharing options...
Garth Jooste 0 Posted August 12, 2021 Author Share Posted August 12, 2021 1 hour ago, itman said: Contact Eset in South Africa: https://www.eset.com/za/about/contact/ in regards as to if the reseller you purchased your Eset licenses is an authorized reseller. If the reseller is not an authorized one, you may have been a victim of a fraudulent Eset puchase. You can also explain your current license purchase situation with Eset SA. Thank you very much. I have contacted them. 1 hour ago, itman said: Contact Eset in South Africa: https://www.eset.com/za/about/contact/ in regards as to if the reseller you purchased your Eset licenses is an authorized reseller. If the reseller is not an authorized one, you may have been a victim of a fraudulent Eset puchase. You can also explain your current license purchase situation with Eset SA. Link to comment Share on other sites More sharing options...
Garth Jooste 0 Posted August 12, 2021 Author Share Posted August 12, 2021 53 minutes ago, Marcos said: You can also post your public license ID in the form of XXX-XXX-XXX here so that I can check your license details. I do not understand what the public license ID is. I'm new to Eset. Link to comment Share on other sites More sharing options...
Garth Jooste 0 Posted August 12, 2021 Author Share Posted August 12, 2021 5 minutes ago, Garth Jooste said: I do not understand what the public license ID is. I'm new to Eset. XXXX-XXXX-XXXX-XXXX-XXXX i guess? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted August 12, 2021 Administrators Share Posted August 12, 2021 2 minutes ago, Garth Jooste said: XXXX-XXXX-XXXX-XXXX-XXXX i guess? This is your private license key, do not post it publicly. However, you can send it to me in a private message. Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 12, 2021 Share Posted August 12, 2021 37 minutes ago, Garth Jooste said: I do not understand what the public license ID is. I'm new to Eset. See below screen shot for the location of your public license ID: Link to comment Share on other sites More sharing options...
ralizop 0 Posted November 4, 2021 Share Posted November 4, 2021 i have also faced same issue with my eset antivirus Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted November 4, 2021 Administrators Share Posted November 4, 2021 44 minutes ago, ralizop said: i have also faced same issue with my eset antivirus Please provide your public license ID. Link to comment Share on other sites More sharing options...
ralizop 0 Posted November 5, 2021 Share Posted November 5, 2021 i dont know where to to find my public license ID, i've bought it from a local store and now i don't have its packet to check stickers. techzpod mobdro Link to comment Share on other sites More sharing options...
itman 1,659 Posted November 5, 2021 Share Posted November 5, 2021 3 hours ago, ralizop said: i dont know where to to find my public license ID, i've bought it from a local store and now i don't have its packet to check stickers. techzpod mobdro Refer to my above posting on how Eset Public License Id can be determined via the Eset GUI from the Help and Support section. Link to comment Share on other sites More sharing options...
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