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ESET Webconsole New Network Range


Riadg
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Hi

We have installed ERA server 8.0 in our network range 192.168.x.x which is working fine. We have another network connected via VPN with the range 10.0.x.x with ESET installed but these computers does not show in the panel. Is there a way that we can add them. They are not shown in lost and found nor in Rogue.

Any suggestions

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41 minutes ago, Riadg said:

Hi

We have installed ERA server 8.0 in our network range 192.168.x.x which is working fine. We have another network connected via VPN with the range 10.0.x.x with ESET installed but these computers does not show in the panel. Is there a way that we can add them. They are not shown in lost and found nor in Rogue.

Any suggestions

Sounds like this may be an issue with a firewall somewhere in between or a routing issue.  I would check to make sure traffic is passing between the two networks. 

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If you mean as ping yes we can ping both ways from 192.x.x.x to 10.x.x.x. But we can check port 2222 if is open or not.

If it is going to be an issue is there a way to allow these clients as an external clients to connect to era server ?

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Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and possibly also trace.log on a client that is not reporting to the ESET PROTECT server. You can post a screen shot of it here with IP addresses or hostnames partially blurred.

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17 hours ago, Riadg said:

If you mean as ping yes we can ping both ways from 192.x.x.x to 10.x.x.x. But we can check port 2222 if is open or not.

If it is going to be an issue is there a way to allow these clients as an external clients to connect to era server ?

If ping is correctly sending ICMP between the networks, it is likely not a routing issue.  I would check to make sure port 2222 (or whatever you configured) is allowed between the two networks and also on the host firewall for the ESET protect server.  A screenshot that Marcos requested will also help identify any potential issue. 

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