Riadg 0 Posted August 7, 2021 Share Posted August 7, 2021 Hi We have installed ERA server 8.0 in our network range 192.168.x.x which is working fine. We have another network connected via VPN with the range 10.0.x.x with ESET installed but these computers does not show in the panel. Is there a way that we can add them. They are not shown in lost and found nor in Rogue. Any suggestions Link to comment Share on other sites More sharing options...
kingoftheworld 10 Posted August 7, 2021 Share Posted August 7, 2021 41 minutes ago, Riadg said: Hi We have installed ERA server 8.0 in our network range 192.168.x.x which is working fine. We have another network connected via VPN with the range 10.0.x.x with ESET installed but these computers does not show in the panel. Is there a way that we can add them. They are not shown in lost and found nor in Rogue. Any suggestions Sounds like this may be an issue with a firewall somewhere in between or a routing issue. I would check to make sure traffic is passing between the two networks. Link to comment Share on other sites More sharing options...
Riadg 0 Posted August 7, 2021 Author Share Posted August 7, 2021 If you mean as ping yes we can ping both ways from 192.x.x.x to 10.x.x.x. But we can check port 2222 if is open or not. If it is going to be an issue is there a way to allow these clients as an external clients to connect to era server ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,706 Posted August 8, 2021 Administrators Share Posted August 8, 2021 Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and possibly also trace.log on a client that is not reporting to the ESET PROTECT server. You can post a screen shot of it here with IP addresses or hostnames partially blurred. Link to comment Share on other sites More sharing options...
kingoftheworld 10 Posted August 8, 2021 Share Posted August 8, 2021 17 hours ago, Riadg said: If you mean as ping yes we can ping both ways from 192.x.x.x to 10.x.x.x. But we can check port 2222 if is open or not. If it is going to be an issue is there a way to allow these clients as an external clients to connect to era server ? If ping is correctly sending ICMP between the networks, it is likely not a routing issue. I would check to make sure port 2222 (or whatever you configured) is allowed between the two networks and also on the host firewall for the ESET protect server. A screenshot that Marcos requested will also help identify any potential issue. Link to comment Share on other sites More sharing options...
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