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Why my trial("refer a friend") don't exist anymore?

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There is something wrong in my account,I got the 1 star free trial period by sharing referral link  before.After this,I uninstalled eset smart security because of the bad settings of firewall,and then I re-install and  logged on to my account with changed password, but it asked me to provide license key and the process cannot pass,this is so strange. What's the matter with my account? 

I recently registered anti-theft with the same email address as before. Is the current situation related to it?



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