steveliddle 0 Posted August 3, 2021 Share Posted August 3, 2021 Tried the update, every attempt fails module update failed product update failed Windows 10 pc yet if I go to tor, I get support in german How do I get the client to work ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,196 Posted August 3, 2021 Administrators Share Posted August 3, 2021 There is either a problem with DNS resolution or a firewall is blocking ESET. If you can browse the Internet alright, it must be that a firewall or something prevents ESET from reaching the Internet. Please enable advanced logging under Help and support -> Technical support, reboot the machine, attempt to update, disable logging and finally collect logs with ESET Log Collector. You can upload the generated archive here if not too big. Link to comment Share on other sites More sharing options...
itman 1,368 Posted August 3, 2021 Share Posted August 3, 2021 (edited) When I enter go.eset.com in Firefox, I am redirected to my Eset in-country web site. As such, this URL has nothing to do with Eset product updating. EIS/ESS has a default firewall firewall rule that allows all inbound/outbound network traffic for ekrn.exe. Verify you haven't created additional firewall rules that override the ekrn.exe default firewall rule. Edited August 3, 2021 by itman Link to comment Share on other sites More sharing options...
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