SirMatthew 0 Posted July 27, 2021 Share Posted July 27, 2021 Using version 14.2.19.0. The taskbar icon for NOD32 shows that it is actively doing something - so I hover over it and it says "Product update in progress." When I open the main program, there IS no update in progress. I manually tell it to update and it does and the icon in the taskbar STILL says it is updating. It is using more resources when doing this. The only way I've been able to get it to stop is to reboot. I've done this a number of times. Is there a setting I can change to stop this from happening or do I need to repair the installation? I thought I'd ask before trying anything. Thanks! Link to comment Share on other sites More sharing options...
itman 1,748 Posted August 10, 2021 Share Posted August 10, 2021 Oops! Looks like your posting was overlooked. There have been similar update issues posted foe users on ver. 14.2.19. Eset fixed the issue with ver. 14.2.23 but pulled that upgrade due to other technical issues. At this point, you will have to wait till Eset posts a new update for ver. 14.2.19. SirMatthew 1 Link to comment Share on other sites More sharing options...
Techowl 2 Posted August 22, 2021 Share Posted August 22, 2021 This issue is still going on with release 14.2.24.0 I too find it very distracting having that icon animation running constantly. It is of little importance as nothing detrimental is happening, it is just very annoying. - Tim - SlashRose 1 Link to comment Share on other sites More sharing options...
momflack 0 Posted August 22, 2021 Share Posted August 22, 2021 I have the same problem. After the startup scan, the icon keeps spinning and says "Product Update in Progress." It doesn't stop and slows down my computer. If I reboot, it stops it, but that is a pain. I have 14.2.24.0 Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 387 Posted August 23, 2021 ESET Moderators Share Posted August 23, 2021 Hello, Please check to see if there are pending (or missing) Windows Updates. Allow those to run, restart the computer to apply them, and then see if ESET NOD32 Antivirus completes its updates. Pending Windows updates can block the installation of other software programs. Regards, Aryeh Goretsky SirMatthew 1 Link to comment Share on other sites More sharing options...
Techowl 2 Posted August 24, 2021 Share Posted August 24, 2021 I am current with all windows updates. I did check just now though, to make sure that was the case, - Tim - Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted August 25, 2021 Administrators Share Posted August 25, 2021 Does uninstalling v14.2 and installing it from scratch with default settings make a difference? Link to comment Share on other sites More sharing options...
Techowl 2 Posted August 27, 2021 Share Posted August 27, 2021 I tried a full reinstall, and at first it did stop the product updating anomaly, but less than 24 hours later and it's back. During that time the computer was off for several hours, on for a couple of hours, then shut down again. I just powered it up a few minutes ago, and the issue has returned. - Tim - SirMatthew 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted August 27, 2021 Administrators Share Posted August 27, 2021 By full reinstall do you mean unintallation and installation of the latest version from scratch with default settings? Didn't you change a single setting except enabling LiveGrid? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,168 Posted August 27, 2021 ESET Moderators Share Posted August 27, 2021 Hello guys, I received logs on this issue from @Lockbits and the issue is being checked by the dev team (P_EESW-7598). So far it seems to be caused by changes in our code... Peter SirMatthew 1 Link to comment Share on other sites More sharing options...
SirMatthew 0 Posted August 27, 2021 Author Share Posted August 27, 2021 At least I'm not the only one with the issue. It isn't a HUGE issue, but it DOES cause ESET to use more memory, but then I just reboot. I am glad that a fix is probably in the works. Even when it is using more memory, I swear it uses far less than just about every other AV program I've tried. ESET is the FIRST AV I've used that didn't practically crash my computer when it scans or updates! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted August 27, 2021 Administrators Share Posted August 27, 2021 The bug is just visual and should not have any noticeable effect on memory consumption. Will be fixed in v15. Peter Randziak, SirMatthew and Techowl 3 Link to comment Share on other sites More sharing options...
SirMatthew 0 Posted August 27, 2021 Author Share Posted August 27, 2021 Thanks! Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted August 27, 2021 ESET Insiders Share Posted August 27, 2021 9 hours ago, Peter Randziak said: Hallo Leute, Ich habe Protokolle zu diesem Problem von @Lockbits und das Problem wird vom Entwicklerteam überprüft (P_EESW-7598). Bisher scheint es durch Änderungen in unserem Code verursacht zu werden... Petrus Oh Mr. Randziak, in another post, where I just replied to them, where it is also about this error, they wrote that this is normal and can take 20 minutes, very contradictory statements from them! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted August 27, 2021 Administrators Share Posted August 27, 2021 2 minutes ago, SlashRose said: very contradictory statements from them! There is no contradiction in statements. If you thing there is, please point out the two statements that are contradictory. Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted August 27, 2021 ESET Insiders Share Posted August 27, 2021 Marcos it is a contradiction when you say that it can take up to 20 minutes and here Writes that it is an error in the changed code of Eset, is that answered? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted August 28, 2021 Administrators Share Posted August 28, 2021 21 hours ago, SlashRose said: Writes that it is an error in the changed code of Eset I'm sorry but I have no clue what you mean. Link to comment Share on other sites More sharing options...
itman 1,748 Posted August 28, 2021 Share Posted August 28, 2021 22 hours ago, SlashRose said: Marcos it is a contradiction when you say that it can take up to 20 minutes and here Writes that it is an error in the changed code of Eset, is that answered? Did you enable diagnostic logging? All types of weird entries are written to the Eset Event log with that enabled. As long as an entry is posted in the Event log that the detection update successfully completed, that is all that matters. Link to comment Share on other sites More sharing options...
Techowl 2 Posted August 30, 2021 Share Posted August 30, 2021 The issue seems to have stopped. This happened after 3 updates to Eset came down. The modules were: Detection Engine 23879, Rapid Response Module 18855, and a third one which seems to have disappeared from the module list today (it was there about 12 hours ago). - Tim - Link to comment Share on other sites More sharing options...
Techowl 2 Posted September 1, 2021 Share Posted September 1, 2021 And it's back again. - Tim - Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted September 1, 2021 Administrators Share Posted September 1, 2021 4 minutes ago, Techowl said: And it's back again. This has been discussed recently. Updates are run with as low priority as possible so if other processes and tasks take a lot of CPU resources, the update may take several minutes. We've seen cases when it took 20 minutes. If you want to investigate what is taking your CPU resources, please create an advanced operating system log from time when it's manifesting (adv. setup -> tools -> diagnostics -> enable adv. OS logging). Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 396 Posted September 1, 2021 Most Valued Members Share Posted September 1, 2021 Just now, Marcos said: This has been discussed recently. Updates are run with as low priority as possible so if other processes and tasks take a lot of CPU resources, the update may take several minutes. We've seen cases when it took 20 minutes. If you want to investigate what is taking your CPU resources, please create an advanced operating system log from time when it's manifesting (adv. setup -> tools -> diagnostics -> enable adv. OS logging). It seems some are seeing Eset scanning for updates in the taskbar icon but eset itself in the update area isn't looking for updates. I've had issues myself with updates taking a while but I've never seen the icon claiming to be looking and eset itself not, but I've seen screenshots showing that it can do this NewbyUser 1 Link to comment Share on other sites More sharing options...
New_Style_xd 69 Posted September 1, 2021 Share Posted September 1, 2021 On 8/27/2021 at 7:41 AM, Marcos said: The bug is just visual and should not have any noticeable effect on memory consumption. Will be fixed in v15. Could you tell which month it will be released later this year? Link to comment Share on other sites More sharing options...
ESET Insiders NewbyUser 74 Posted September 1, 2021 ESET Insiders Share Posted September 1, 2021 5 minutes ago, New_Style_xd said: Could you tell which month it will be released later this year? When it's ready. In general they release new major versions in October, towards the end of the month, but there isn't a specific date set afaik. New_Style_xd 1 Link to comment Share on other sites More sharing options...
New_Style_xd 69 Posted September 2, 2021 Share Posted September 2, 2021 1 hour ago, NewbyUser said: When it's ready. In general they release new major versions in October, towards the end of the month, but there isn't a specific date set afaik. Is there any location showing a calendar of these updates? Link to comment Share on other sites More sharing options...
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