Jump to content

EBA Devices reconnect again and again


Recommended Posts

I found that some devices ESET Endpoint Antivirus version are 6.5, so I Deactivate them. But soon, these devices have been connected back to EBA. How can I do for that do not see them again in EBA?

I did not find these devices in ESET PROTECT(ESMC). 

2021-07-27_221734.jpg

Edited by BenCho
Link to comment
Share on other sites

  • ESET Staff
Posted (edited)

Hello @bencho, this issue might be caused by several reasons (e.g., your endpoints might use agent without connection to management server, however, it still tries to reactivate product locally) and it need to be investigated properly.

Could you please describe (just copy the upper description) and send your issue to ESET Customer Care? Our support specialists will take care about this promptly.

Edited by emilota
Link to comment
Share on other sites

  • ESET Staff

Hello, do you recognize the devices by name? One of the options is that you have a leaked license, meaning what is recommended is to contact your ESET Representative to reset your license credentials, and reactivate all of your devices again.

Also, I see that the license has been activated by "key" (insertion of the license key into the application) per the icon next to "Activated by" column. How was the license added to your ESET PROTECT server? By Key, or by entering EBA credentials? 

Link to comment
Share on other sites

I use ESET PROTECT to create the All-in-one installer, and user can use it to install ESET Endpoint product & report to ESET PROTECT. I select the license in the All-in-one installer.

2021-07-30_165738.png

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...