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ESET Endpoint Antivirus will make chrome crash STATUS_ACCESS_VIOLATION (on windows)


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ESET Endpoint Antivirus will make chrome crash STATUS_ACCESS_VIOLATION (on windows)

If we uninstall eset endpoint antivirus chrome works fine.

ESET Endpoint Antivirus 8.1.2031.0

Chrome 92.0.4515.107 (32 or 64 bit is the same).

Please advice what to disable on ESET. We have tried different workarounds without any success.

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Does disabling this setting or Deep Behavioral Inspection make a difference?

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5 minutes ago, Marcos said:

So disabling which of the above settings made a difference?

We just disabled both at once. Will test later on one machine if we really need to disable both but right now I don't have any more time available to do this.

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@Marcos we have the same problems with crashes of Google Chrome latest version  92.0.4515.107 on MacOS devises all versions where installed latest version of ESET Endpoint Security 6.10.910.0.

Can't find Deep Behavioral Inspection in ESET PROTECT policy for ESET Enpoint for MacOS and Linux

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8 minutes ago, DIMMI said:

@Marcos we have the same problems with crashes of Google Chrome latest version  92.0.4515.107 on MacOS devises all versions where installed latest version of ESET Endpoint Security 6.10.910.0.

Can't find Deep Behavioral Inspection in ESET PROTECT policy for ESET Enpoint for MacOS and Linux

If you have this issue on Mac or Linux, first make sure that temporarily uninstalling ESET makes a difference. If so, collect logs as per the appropriate KB and open a support ticket with your local ESET distributor for further troubleshooting.

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  • 5 weeks later...
On 7/27/2021 at 7:28 PM, Marcos said:

If you have this issue on Mac or Linux, first make sure that temporarily uninstalling ESET makes a difference. If so, collect logs as per the appropriate KB and open a support ticket with your local ESET distributor for further troubleshooting.

@Marcos On PCs with MacOS users where ESET Endpoint Security was removed, Google Chrome crashes disappear. When we installed ESET Antivirus, there are no crashes too. Probably some problem with the firewall module. 

 

MacOS and Google Chrome from first time i write post updated to the latest versions and still actucal problem.

 

P.S.

Unfortunately, it is impossible to collect logs due to the fact that users work remotely and crashes appear randomly at different times. It is not possible to reproduce a crash in a small time interval for logging.

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12 hours ago, DIMMI said:

Unfortunately, it is impossible to collect logs due to the fact that users work remotely and crashes appear randomly at different times. It is not possible to reproduce a crash in a small time interval for logging.

Still please open a support ticket and provide logs to you local ESET distributor even you cannot catch a crash in the logs.

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