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Mapped Security Groups - No Ad sync

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I have the same issue as in here: 

I have deleted all of the users from all the Mapped Security Groups and asked them to connect with their AD credentials. 

This is the behavior: 

1. It works at the first time (they're asked to go through the set up,...) 

Audit logs: 


2021 Jul 12 16:57:42
Native user
Login attempt
Authenticating native user 'xxxxx'.
Access denied
2021 Jul 12 16:57:06
Domain group
Logging out domain user 'xxxxxx'.
2021 Jul 12 16:55:59
Domain group
Logging out domain user xxxxxxx'.

2. If the user logs out, and tries to connect again, it doesn't connect them anymore. (see logs above)

When they try to connect back in, they're considered "native users" ... 

Anyone with a similar experience? 

Thank you, 



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The issue started after upgrading the console. 

Current Versions: 

ESET PROTECT (Server), Version 8.1 (8.1.2209.0)
ESET PROTECT (Web Console), Version 8.1 (
Copyright (c) 1992-2021 ESET, spol. s r.o. All Rights Reserved.

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