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‎554 5.7.1 Rejected by ESETS_SMFI (spam)‎


PLH
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Dobrý deň, 

nepoužívame riešenie od Esetu, ale máme problem s odosielanim emailov klientom. Od tych čo používajú Eset sa nám vracia hláška "550 5.7.350 Remote server returned message detected as spam -> 554 5.7.1 Rejected by ESETS_SMFI (spam) " . Skontrolovali sme mail na spam a výsledok skóre je https://www.mail-tester.com/test-gubhxmnxf . Kedze nie sme zákazníkmi Esetu nemam ako kontaktovať podporu. Viete mi poradit ako to riesiť ?

 

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Dobry den, nahrajte sem priklad mailu, ktory bol nespravne vyhodnoteny ako spam. Moze byt v eml alebo msg formate.

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Dobry den prajem,

skusim to preverit, aj ked IP adresa odosielajuceho servera by bola velmi napomocnou, az klucovou informaciou.

Inak v taktomto pripade nevahajte kontaktovat technicku podporu ESETu, aj ked nie ste priamo nasim zakaznikom...

Peter

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22 minutes ago, Peter Randziak said:

Dobry den prajem,

skusim to preverit, aj ked IP adresa odosielajuceho servera by bola velmi napomocnou, az klucovou informaciou.

Inak v taktomto pripade nevahajte kontaktovat technicku podporu ESETu, aj ked nie ste priamo nasim zakaznikom...

Peter

co to skusit cez domenu ? O365 neposkytuje dedikovane IP pre nasej velkosti

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Dobry den,
Jedna z IP infrastruktury Office 365 sa dostala na blacklist, nakolko bola pouzita vo velkej spamovej kampani. Vcera uz bola dana IP z blacklistu odstranena, potvrdte preto prosim, ze problem sa uz neprejavuje.

Ako uz kolega spominal, na nasu technicku podporu sa mozete obratit aj vtedy, ak nie ste nasimi zakaznikmi, ale mate problem, ktory suvisi s nasimi produktami, resp. bezpecnostou.

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