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Getting exactly the same issue as the poster in this topic ...


Windows 10 Pro 20H2 with Eset Endpoint Antivirus 8.0.2028.0. Will be getting access to it when the customer leaves later today so I can retrieve the "Complete Memory Dump", "Eset SysInspector" and "ESET Log Collector" files. If any other files are needed please let me know.

BTW All other PC's are running Eset Endpoint Antivirus 7.3 and no issues have been reported with any of them.

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I've now got a zipped "Complete Memory Dump" and "Eset Log Collector" file. The "Complete Memory Dump" is 1.7Gb in size so will upload that somewhere as soon as possible. Looking at the "Complete Memory Dump" using WinDBG it seems this may have something to do with the "Sage Accounts Control Service V27" service, which stops responding 7 seconds before the BSOD every time it has happened which is 7 times today!

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Please continue in https://forum.eset.com/topic/29072-eamonmsys-bsod-stop-code-system_thread_exception-not-handled and carry on as follows:

1, Configure Windows to generate complete memory dumps as per https://support.eset.com/en/kb380.

2, Run the following as administrator and reboot the machine:
verifier /standard /driver eamonm.sys

3, Reproduce BSOD.

4, After BSOD and rebooting the machine, run as administrator and reboot the machine:
verifier /reset

Compress the memory dump, upload it to a safe location and drop me a personal message with a download link.


In order to keep discussion on the subject at one place, we'll draw this topic to a close.

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