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esmc email notification problem


mk77
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hi, 

In esmc 7.2 suddenly email notification had stopped work. I have checked smtp setting, port 25 on server and restarted server. Still i have  message "Test email has not been successfully sent. Failed to send email"
How resolve this problem without upgrade to esmc 8.0 ?

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Please open a support ticket with your local ESET distributor and provide:
1, ELC logs
2, A Wireshark pcap log from the time when you send a test email.

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3 hours ago, mk77 said:

hi, 

In esmc 7.2 suddenly email notification had stopped work. I have checked smtp setting, port 25 on server and restarted server. Still i have  message "Test email has not been successfully sent. Failed to send email"
How resolve this problem without upgrade to esmc 8.0 ?

In case it stopped working suddenly, I would not expect upgrade of ESMC would help. As you have not made any ESMC changes, I would check configuration of SMTP servers, or possibly trace logs of ESMC where more detailed error might be indicated -> sudden change in functionality might be related to network, firewall configuration or maybe expired TLS certificate of SMTP server, etc.

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13 hours ago, MartinK said:

possibly trace logs of ESMC where more detailed error might be indicated

How to check trace log in esmc ? 
Smtp server working correctly. I can connect to smtp server from server with telnet on 25 port , so firewall doesn't block email notification.

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