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NOD32 AV Modules update fail

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Since yesterday, one of our clients has an error regarding the connection to the update servers on 2 different computers.

I can ping update.eset.com no problem, and changing to public dns + /flushdns doesn't change anything.

I tried reinstalling the software but the live installer cannot connect either.

The offline installer works fine but I end up having the same error.

I've seen that an user on twitter seems to have the same issue : 

While typing this post, I realized that pining update.eset.com from my PC translates to update.gmt.update.com with an ip in 91.x.x.x, while on my client I had 19x.x.x.x 

Possible DNS replication issue ?

We are in Belgium.



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Posted (edited)

If I ping update.eset.com from here in the UK, I get, so the issue appears to be with the client.

Edited by MrWrighty
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  • Administrators

Looks like you have posted in an incorrect forum. This forum is intended for ESET NOD32 Antivirus for Windows.

Please provide the following:
1, Your public license ID in the form of XXX-XXX-XXX
2, Information about what product you attempt to download.

ESET Endpoint v8 for Linux can be downloaded from


The following operating systems of 64-bit architecture are officially supported and tested:

  •  Ubuntu Desktop 18.04 LTS 64-bit
  • Ubuntu Desktop 20.04 LTS
  • Red Hat Enterprise Linux 7, 8 with supported desktop environment installed.
  • SUSE Linux Enterprise Desktop 15



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