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Desktop shows Not active, but it is active


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Licence 7 PC's. Three show not active but I use them every day. Why do they show not active and I can not change them to active.

Any help c.q. suggestions are welcome.

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Please provide a screen shot for clarification. Where do you see inactive units or whatever you meant?

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Posted (edited)

I have the same on 2 computers on Windows 10. ESET Ver.14.2.19.0

 

1004926152_Screenshot2021-07-04at10-12-08myESET.png.967dd46f3cfa4c47376abcc3e8583f04.png

Screenshot 2021-07-04 at 10-11-44 myESET.png

Edited by VanBuran
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Do you have these devices connected to your my.eset.com account?

image.png

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Posted (edited)

Yes, both computers are connected to the account.

 

1549943777_ESETAccount.JPG.5d1508bf1d25c591207c6c9d40df3345.JPG

Edited by VanBuran
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Hello everyone, I have exactly the same problem as g313 and Vanburan just described, I already posted about this on the 5th of june, but nothing has changed since than although I was given a promise that this issue will be solved soon and we will be informed about that matter, I guess It's a bug. Hopefully we will get some feedback this time.

thank you in advance with best regards PPMT  

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