G313 0 Posted July 3, 2021 Share Posted July 3, 2021 Licence 7 PC's. Three show not active but I use them every day. Why do they show not active and I can not change them to active. Any help c.q. suggestions are welcome. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,918 Posted July 3, 2021 Administrators Share Posted July 3, 2021 Please provide a screen shot for clarification. Where do you see inactive units or whatever you meant? Link to comment Share on other sites More sharing options...
VanBuran 2 Posted July 4, 2021 Share Posted July 4, 2021 (edited) I have the same on 2 computers on Windows 10. ESET Ver.14.2.19.0 Edited July 4, 2021 by VanBuran Link to comment Share on other sites More sharing options...
Administrators Marcos 4,918 Posted July 4, 2021 Administrators Share Posted July 4, 2021 Do you have these devices connected to your my.eset.com account? Link to comment Share on other sites More sharing options...
VanBuran 2 Posted July 4, 2021 Share Posted July 4, 2021 (edited) Yes, both computers are connected to the account. Edited July 4, 2021 by VanBuran Link to comment Share on other sites More sharing options...
PPMT 1 Posted July 4, 2021 Share Posted July 4, 2021 Hello everyone, I have exactly the same problem as g313 and Vanburan just described, I already posted about this on the 5th of june, but nothing has changed since than although I was given a promise that this issue will be solved soon and we will be informed about that matter, I guess It's a bug. Hopefully we will get some feedback this time. thank you in advance with best regards PPMT Link to comment Share on other sites More sharing options...
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