carmik 0 Posted July 1, 2021 Posted July 1, 2021 Hello, a friend had bought a multi user/1 year subscription for internet security. The product was activated on all systems. Since a new machine was purchased to replace one of the existing ones, eset was uninstalled on the old rig. Upon installation on the new one the friend realized that he had lost the license key to activate eset on the new system. What can be done in this case?
Administrators Marcos 5,468 Posted July 1, 2021 Administrators Posted July 1, 2021 Have you friend enter his or her license email address at https://www.eset.com/int/support/lost-license/. If no email is received, please contact the seller or reach out to your local ESET distributor, if necessary.
carmik 0 Posted July 1, 2021 Author Posted July 1, 2021 Hello Marcos, I'm afraid he did not use a license mail address. Can he extract the key from the other installations?
Administrators Marcos 5,468 Posted July 1, 2021 Administrators Posted July 1, 2021 7 minutes ago, carmik said: Can he extract the key from the other installations? The public license ID can be found under Help and support in the main GUI.
carmik 0 Posted July 1, 2021 Author Posted July 1, 2021 Please excuse my ignorance here: is this public license id the same as the license key he needs to activate?
Administrators Marcos 5,468 Posted July 1, 2021 Administrators Posted July 1, 2021 No. Providing the public license key will enable us to find the user's license.
carmik 0 Posted September 14, 2021 Author Posted September 14, 2021 Hello @Marcos, on a related context I've got a multi user license similar to the one described here, that I am unable to activate. According to the installer it is already expired, although I recall that I have never used it. This license was bought from Amazon if I recall correctly two years ago and I'm unable to figure out who to contact... Would it be ok if I contacted you with the license key and my details? Thanks in advance!
Administrators Marcos 5,468 Posted September 14, 2021 Administrators Posted September 14, 2021 You can post the license public ID here. I'll check the license then.
carmik 0 Posted September 14, 2021 Author Posted September 14, 2021 I'm sorry, I was not provided with a public ID upon purchase, just a license key...
Administrators Marcos 5,468 Posted September 14, 2021 Administrators Posted September 14, 2021 You can send me the license key in a private message then.
Administrators Marcos 5,468 Posted September 14, 2021 Administrators Posted September 14, 2021 A license with the license key you provided doesn't exist. I assume this explains it: This license was bought from Amazon if I recall correctly two years ago. If the seller sold it to more people, it was most likely cancelled and there I cannot find it any more.
carmik 0 Posted September 14, 2021 Author Posted September 14, 2021 Marcos, this was a sealed ESET package, not an electronic key. I will provide you with the details over a PM.
carmik 0 Posted September 15, 2021 Author Posted September 15, 2021 @Marcos I've been communicating with Amazon. Due to the time passed they can not provide a refund, but they've provided an email statement that the license is defective. Due to the personal information enclosed, I'll be passing this to you over a PM.
carmik 0 Posted September 17, 2021 Author Posted September 17, 2021 @Marcosthank you for your intervention. ESET support replaced the key with another one! Much obliged!
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