Propsit 0 Posted June 29, 2021 Share Posted June 29, 2021 Hi, so i keep getting the general compiler error since i reinstalled my computer and bought a new smart security license key for it. I cleared the update cache and restarted the computer but i keep getting it. Is there anything i can do ? Thanks in advance. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 29, 2021 Administrators Share Posted June 29, 2021 Please carry on as follows: - enable advanced logging under Help and support -> Technical support - run update - disable logging - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Propsit 0 Posted June 29, 2021 Author Share Posted June 29, 2021 I think that should be it : I couldn't upload it directly though so here is a link to the archive in my google drive. Link to comment Share on other sites More sharing options...
Propsit 0 Posted June 30, 2021 Author Share Posted June 30, 2021 Hi again, can you download the archive ? Link to comment Share on other sites More sharing options...
Propsit 0 Posted July 1, 2021 Author Share Posted July 1, 2021 Hi, Is there somebody to help ? The error keeps happening Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 1, 2021 Administrators Share Posted July 1, 2021 You have ESET Smart Security 10.1.245.1 installed. Please uninstall it (you can also run the ESET Uninstall tool in safe mode to make sure it was removed completely), then download the Live installer from ESET's download page and run it. It should install ESSP 14.2.19. Link to comment Share on other sites More sharing options...
Propsit 0 Posted July 2, 2021 Author Share Posted July 2, 2021 Thanks, is there any way to be sure my activation key will still be usable after that ? And not considered lock on the other installation Link to comment Share on other sites More sharing options...
itman 1,659 Posted July 2, 2021 Share Posted July 2, 2021 (edited) 17 hours ago, Propsit said: Thanks, is there any way to be sure my activation key will still be usable after that ? And not considered lock on the other installation Eset Smart Security ver. 10 was renamed to Eset Internet Security in ver. 11 and thereafter. You can either download the current version of Eset Internet Security, or download Smart Security Premium since it appears you have a current license for it. Then use your existing Smart Security version 10 license key to activate it. As far as I am aware of Eset license keys are not version specific as long as the license is still valid; i.e. not expired. Edited July 3, 2021 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 3, 2021 Administrators Share Posted July 3, 2021 12 hours ago, itman said: So you have to download the current version of Eset Internet Security and use your existing Smart Security version 10 license key to activate it. According to the logs the OP has an ESSP license so I'd amend this recommendation to:So you have to download the current version of ESET Smart Security Premium and use your existing Smart Security version 10 license key to activate it. Link to comment Share on other sites More sharing options...
Propsit 0 Posted July 16, 2021 Author Share Posted July 16, 2021 On 7/3/2021 at 10:47 AM, Marcos said: According to the logs the OP has an ESSP license so I'd amend this recommendation to:So you have to download the current version of ESET Smart Security Premium and use your existing Smart Security version 10 license key to activate it. Hi everyone, sorry for the delay on my part, life is kind of a mess theses days.. I did install smart security premium, gave it the activation key, and hurra it's installed, saying the license expires in 2022, all cool there, but when i try to update it says error during update, please check your license. I don't really know what do to do here 😕 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 17, 2021 Administrators Share Posted July 17, 2021 Please carry on as follows: - enable advanced logging under Help and support -> Technical support - run update - disable logging - collect logs with ESET Log Collector and upload the generated chchive here. Link to comment Share on other sites More sharing options...
Propsit 0 Posted July 17, 2021 Author Share Posted July 17, 2021 7 hours ago, Marcos said: Please carry on as follows: - enable advanced logging under Help and support -> Technical support - run update - disable logging - collect logs with ESET Log Collector and upload the generated chchive here. https://drive.google.com/file/d/1s04yw_MeEyObXtbq6zlb5Jd0piNzkrnq/view?usp=sharing There you go ! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 18, 2021 Administrators Share Posted July 18, 2021 The said license was issued in Germany and was canceled. It was registered to giXXXXXXX4@mXXXid.com. If you have purchased the license from an authorized partner or reseller, please contact them for a resolution. Link to comment Share on other sites More sharing options...
Propsit 0 Posted July 19, 2021 Author Share Posted July 19, 2021 Well, i guess the seller got me.... Thanks for your help so far. Link to comment Share on other sites More sharing options...
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