Dusan 2 Posted June 25, 2021 Posted June 25, 2021 (edited) Hi. After upgrading Eset Protect to version 8.1.2209.0, also i did notification to update ESET Management Agent to version 8.1.1223.0. And i create task for 61 pc on Eset Protect but i have one failed task on Windows Server 2008. When i try to install manually i got error which u can see in attachment. Need to mention that im using Administrator account when i tried to install agent manually. And i tried with uninstalling agent from that server and installing from scratch and same error. Edited June 25, 2021 by Dusan
Dusan 2 Posted June 25, 2021 Author Posted June 25, 2021 (edited) At the end, i manually installed ESET Management Agent 8.0.1238.0 (previous version) without problem. Maybe new agent doesn't support Windows Server 2008 or is it something else? Edited June 25, 2021 by Dusan
Administrators Marcos 5,441 Posted June 25, 2021 Administrators Posted June 25, 2021 Is it Windows Server 2008 SP2 which is the minimum requirement? https://help.eset.com/protect_install/81/en-US/windows.html Please provide ESET Log Collector from the server for a start.
Dusan 2 Posted June 26, 2021 Author Posted June 26, 2021 17 hours ago, Marcos said: Is it Windows Server 2008 SP2 which is the minimum requirement? https://help.eset.com/protect_install/81/en-US/windows.html Please provide ESET Log Collector from the server for a start. Yes, version is Windows Server 2008 SP2. Logs are in attachment. 14 hours ago, MietekN said: So im not only one with this problem. efsw_logs.zip
Administrators Marcos 5,441 Posted June 26, 2021 Administrators Posted June 26, 2021 Please provide also a Procmon log from a failed upgrade.
Dusan 2 Posted June 26, 2021 Author Posted June 26, 2021 13 minutes ago, Marcos said: Please provide also a Procmon log from a failed upgrade. Log in attachment. Logfile.zip
Dusan 2 Posted June 30, 2021 Author Posted June 30, 2021 Hi Marcos, Any suggestion what can cause this problem and what can i try to fix it?
MietekN 2 Posted July 1, 2021 Posted July 1, 2021 I was able to work around the installation problem by replacing the ERAAgent.exe file from version 8.0 during the installation. So far, I haven't found any problems after installation.
Dusan 2 Posted July 1, 2021 Author Posted July 1, 2021 At the end i uninstalled Agent, tried to install just new Agent 8.1.1223.0. Same error. After that i installed previous version 8.0.1238.0 without problem. So i still cant update Agent on that server.
Solution MietekN 2 Posted July 1, 2021 Solution Posted July 1, 2021 Run the installation of Agent 8.1.1223.0. When it displays an installation error, replace the ERAAgent.exe file from version 8.0 . Press retry. Dusan 1
Dusan 2 Posted July 2, 2021 Author Posted July 2, 2021 Yes, this did helped me solve the problem. Everything is fine now. Thank you.
MietekN 2 Posted August 22, 2021 Posted August 22, 2021 https://support.eset.com/en/news8109-windows-server-2008-sp2-and-microsoft-sbs-2008-sp2-are-no-longer-supported-by-eset-protect-81-and-eset-protect-cloud
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