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Error updating ESET Management Agent to 8.1.1223.0


Dusan
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Go to solution Solved by MietekN,

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Hi. After upgrading Eset Protect to version 8.1.2209.0, also i did notification to update ESET Management Agent to version 8.1.1223.0.

And i create task for 61 pc on Eset Protect but i have one failed task on Windows Server 2008. When i try to install manually i got error which u can see in attachment.

Need to mention that im using Administrator account when i tried to install agent manually. And i tried with uninstalling agent from that server and installing from scratch and same error.

1.jpg

Edited by Dusan
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Posted (edited)

At the end, i manually installed ESET Management Agent 8.0.1238.0 (previous version) without problem.

Maybe new agent doesn't support Windows Server 2008 or is it something else?

Edited by Dusan
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17 hours ago, Marcos said:

Is it Windows Server 2008 SP2 which is the minimum requirement?

https://help.eset.com/protect_install/81/en-US/windows.html

Please provide ESET Log Collector from the server for a start.

Yes, version is Windows Server 2008 SP2.

Logs are in attachment.

14 hours ago, MietekN said:

 

So im not only one with this problem.

efsw_logs.zip

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Hi Marcos,

Any suggestion what can cause this problem and what can i try to fix it?

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I was able to work around the installation problem by replacing the ERAAgent.exe file from version 8.0 during the installation. So far, I haven't found any problems after installation.

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At the end i uninstalled Agent, tried to install just new Agent 8.1.1223.0. Same error.

After that i installed previous version 8.0.1238.0 without problem. So i still cant update Agent on that server.

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  • Solution

Run the installation of Agent 8.1.1223.0. When it displays an installation error, replace the ERAAgent.exe file from version 8.0 . Press retry.

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Yes, this did helped me solve the problem. Everything is fine now.

Thank you.

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