offbyone 5 Posted June 24 Share Posted June 24 Hello, We found that the mirror tool is no longer working for all our customers. On all installations we now get the following error message: Error: Unkwon value(unknown case in swith) in HwPlatform type in metadata3 parser Error occured. I guess something changed on the ESET side which broke the tool. Any suggestions what to do? THX Quote Link to comment Share on other sites More sharing options...
offbyone 5 Posted June 24 Author Share Posted June 24 Addition: Syncing updates still works, it is the repo sync which now fails. Quote Link to comment Share on other sites More sharing options...
offbyone 5 Posted June 24 Author Share Posted June 24 Looking at the error message it seems that the parser found an invalid hardware platform specified in one of the metadata3 files. I think the "unknown case in swith" is a typo in the error message an should read switch instead. Seems that the switch clause in the code is missing the needed case statement for that hardware platform. Did ESET introduce a new HwPlatform and did not update the mirror tool or is there a malformed metadata3 file located in their repository? Quote Link to comment Share on other sites More sharing options...
ESET Staff MartinK 341 Posted June 24 ESET Staff Share Posted June 24 Could you possibly report this issue just that is it not forgotten? Actually there has been changes you mentioned (support for ARM64 platform has been added) and therefore either new mirror tool or changes in ESET infrastructure will be required to resolve this problem. Quote Link to comment Share on other sites More sharing options...
offbyone 5 Posted June 25 Author Share Posted June 25 With "report the problem" you mean to open a support case? Cheers. Quote Link to comment Share on other sites More sharing options...
kamiran.asia 3 Posted June 25 Share Posted June 25 Hi Dears, Same Problem for our customers. We can not create offline repository for V8.1 any more. Quote Link to comment Share on other sites More sharing options...
offbyone 5 Posted June 25 Author Share Posted June 25 Support case created. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
kamiran.asia 3 Posted June 28 Share Posted June 28 Hi dears. Any update about offline Repository problem ?! Quote Link to comment Share on other sites More sharing options...
offbyone 5 Posted June 28 Author Share Posted June 28 No I opened a case on Friday but did not hear anything from ESET till now. Very disappointing. Quote Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 614 Posted June 28 ESET Moderators Share Posted June 28 Hello guys, MartinK already confirmed the issue and listed possible solutions. We decided to fix and release the Mirror tool, the team responsible is working on it and we would like to have it available as soon as possible... Peter Quote Link to comment Share on other sites More sharing options...
András Káldor 0 Posted June 29 Share Posted June 29 In most case it is better to download the install package (.msi) and share it on a webserver. SoftwareInstall task can be created with direct link like: http:\\innnerserver.domain\manualinstall\ees\ees.msi It is not worth to download gigas of data. Quote Link to comment Share on other sites More sharing options...
offbyone 5 Posted June 29 Author Share Posted June 29 But how do you create a all-in-one installer with agent, AV remover and settings from this? Quote Link to comment Share on other sites More sharing options...
offbyone 5 Posted June 29 Author Share Posted June 29 14 minutes ago, András Káldor said: It is not worth to download gigas of data. What really would be helpful for the mirror tools would be better filter possibilities like regexp on name, OS and language. This would reduce data to download significantly. Quote Link to comment Share on other sites More sharing options...
ESET Staff Rami M 1 Posted July 12 ESET Staff Share Posted July 12 We have released new Mirror tool, so you can use that. Thanks for good input. We know this tool is not really usable and our team deside to make it better. We have plan add more filtering options and optimizing storing mechanism, so tool woudt be more usable that is now. Peter Randziak 1 Quote Link to comment Share on other sites More sharing options...
MaxN 0 Posted July 12 Share Posted July 12 @Rami M Where can one download the new mirror tool? I can no longer find it here: https://www.eset.com/int/business/download/eset-protect/#standalone Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 3,736 Posted July 13 Administrators Share Posted July 13 It's there: https://www.eset.com/int/business/download/eset-protect/#standalone Quote Link to comment Share on other sites More sharing options...
MaxN 0 Posted July 13 Share Posted July 13 I am trying to create an offline repository with the updated mirror tool, but the process never finishes: Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 3,736 Posted July 15 Administrators Share Posted July 15 Please provide the whole command that you ran so that I can try to reproduce it. Quote Link to comment Share on other sites More sharing options...
ESET Staff Rami M 1 Posted Monday at 10:27 AM ESET Staff Share Posted Monday at 10:27 AM @MaxN mirror tool synchronization take really long time, whole repository is really big and with slow network if can take many hours. New mirror tool was tested with actual repository and was working correctly. If you have any problem with synchronization please contact ESET support and provide information as command line for reproduction. Quote Link to comment Share on other sites More sharing options...
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