Alessio 0 Posted June 17, 2021 Share Posted June 17, 2021 Hi, I've a problem with number of licences available. In ESMC I see 85/86 (0 off-line) licenses I have: 72 - Win Desktop ACTIVED (agent+antivrus) 5 - Server ACTIVED (agent+antivrus) Tot: 77 licences Also.. 2 - Win Desktop only agent 19 - Not in use Win Desktop - NON actived license (agent and software are installed) Tot: 21 devices without licences Now, How is it possible that I have 85 licenses occupied? Normally, I proceed with deactivate of license before format the hardware... Is it possible that the license remained active on old hardware which was then formatted? Thanks a lot Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted June 17, 2021 Administrators Share Posted June 17, 2021 I was unable to find any license registered with your forum email address. Please provide your public license ID in the form of XXX-XXX-XXX. Link to comment Share on other sites More sharing options...
Alessio 0 Posted June 18, 2021 Author Share Posted June 18, 2021 Hi Marcos, Our public ID is 3AE-DXW-47B. Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted June 18, 2021 Administrators Share Posted June 18, 2021 Looks like the license hasn't been added to ELA/EBA yet. Do you have an account at https://eba.eset.com and added the license? Link to comment Share on other sites More sharing options...
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