Alessio 0 Posted June 17, 2021 Posted June 17, 2021 Hi, I've a problem with number of licences available. In ESMC I see 85/86 (0 off-line) licenses I have: 72 - Win Desktop ACTIVED (agent+antivrus) 5 - Server ACTIVED (agent+antivrus) Tot: 77 licences Also.. 2 - Win Desktop only agent 19 - Not in use Win Desktop - NON actived license (agent and software are installed) Tot: 21 devices without licences Now, How is it possible that I have 85 licenses occupied? Normally, I proceed with deactivate of license before format the hardware... Is it possible that the license remained active on old hardware which was then formatted? Thanks a lot
Administrators Marcos 5,735 Posted June 17, 2021 Administrators Posted June 17, 2021 I was unable to find any license registered with your forum email address. Please provide your public license ID in the form of XXX-XXX-XXX.
Alessio 0 Posted June 18, 2021 Author Posted June 18, 2021 Hi Marcos, Our public ID is 3AE-DXW-47B. Thanks
Administrators Marcos 5,735 Posted June 18, 2021 Administrators Posted June 18, 2021 Looks like the license hasn't been added to ELA/EBA yet. Do you have an account at https://eba.eset.com and added the license?
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