Slated 2 Posted June 16, 2021 Share Posted June 16, 2021 I logged in to My Eset for the first time in a while, and was greeted with a warning that "Password reset is required". Does this mean Eset was hacked? In any case, when I click on the "Reset password" button, no email is ever received. I know Eset is able to send me emails to that address, because I receive emails from them all the time, most recently this month I got a marketing email from them. Is Eset's password reset system broken? How can I reset my password and log in to my account if I never get a password reset email from them? Please advise. Link to comment Share on other sites More sharing options...
Most Valued Members shocked 60 Posted June 17, 2021 Most Valued Members Share Posted June 17, 2021 although i'm not aware of any security breach, are you sure you enter the correct URL for the MyEset page? https://my.eset.com/ Link to comment Share on other sites More sharing options...
Slated 2 Posted June 17, 2021 Author Share Posted June 17, 2021 Yes, it's definitely the right URL. So how do I access my account? I have a valid ESET username, password and license key, but I can't log in without a password reset, and it won't send me the link. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted June 17, 2021 Administrators Share Posted June 17, 2021 We see the password reset email delivered to you (nxxx2@sxxxxx.org) on the following dates / time: Please contact your local ESET distributor to help you with resetting the password. Link to comment Share on other sites More sharing options...
Slated 2 Posted June 17, 2021 Author Share Posted June 17, 2021 Thanks. Does the log say that the message was actually delivered, rather than just sent? Was there a bounce message? Like I said, I get other email from ESET all the time, but the password reset messages are just not there, and there's nothing in my junk folder. What are the contact details for ESET UK, assuming that's my local distributor? Thanks Link to comment Share on other sites More sharing options...
Most Valued Members Solution shocked 60 Posted June 17, 2021 Most Valued Members Solution Share Posted June 17, 2021 i suppose this might help https://www.eset.com/uk/about/contact/ +44 (0)1202 405 405 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 387 Posted June 18, 2021 Most Valued Members Share Posted June 18, 2021 Have you checked your junk? I know sometimes I get emails from a company fine but some emails from the same company end up in junk mail Link to comment Share on other sites More sharing options...
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