NBAdmin 0 Posted June 16, 2021 Share Posted June 16, 2021 Hello, We have installed ESET File Security for Windows Server v7.3.12006 on a server that is also running an OpenVPN server. As soon as ESET is installed the VPN stops working. Clients can still get an IP address but it looks like traffic is not being routed anywhere. Everything starts working fine again if we uninstall ESET. We have tried temporarily disabling protection as well as going into the advanced settings and disabling each entry in Network Attack Protection, Intrusion Detection, and Packet Inspection. Does anyone have any thoughts on what could be causing the issue? Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted June 16, 2021 Administrators Share Posted June 16, 2021 I'd recommend raising a support ticket with your local ESET distributor. It will be necessary to narrow it down. Does disabling network protection, botnet protection or protocol filtering make a difference? Link to comment Share on other sites More sharing options...
NBAdmin 0 Posted June 17, 2021 Author Share Posted June 17, 2021 19 hours ago, Marcos said: I'd recommend raising a support ticket with your local ESET distributor. It will be necessary to narrow it down. Does disabling network protection, botnet protection or protocol filtering make a difference? Hi Marco, We tried all of that and it didn't make a difference. I'll raise a support ticket and see if ESET can resolve the issue. Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted June 17, 2021 Administrators Share Posted June 17, 2021 Do you have ESET Server Security v8 installed? Link to comment Share on other sites More sharing options...
NBAdmin 0 Posted June 18, 2021 Author Share Posted June 18, 2021 We were using v7.3 and installed v8 today. It still seems to be blocking our OpenVPN server. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted June 18, 2021 Administrators Share Posted June 18, 2021 Does OpenVPN check if an antivirus program is installed? If so, maybe it doesn't recognize EFSW 7.3+. I'd recommend raising a support ticket; it will be necessary to narrow it down first. Customer care should advise you how and which ESET drivers to rename and thus narrow it down. Link to comment Share on other sites More sharing options...
NBAdmin 0 Posted June 21, 2021 Author Share Posted June 21, 2021 I spoke with an ESET technician this morning. He is sending the collected logs to the developers. No solution yet but the VPN seems to work if I do a custom install of ESET and do not install the network protection module. Not ideal but at least we have real-time AV protection. Hopefully ESET will have an answer in the next few days. Link to comment Share on other sites More sharing options...
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