tmuster2k 22 Posted June 8, 2021 Share Posted June 8, 2021 Have several mac Machines in ESET Protect Cloud that were successfully applied the EFDE but when going to the computer in ESET PROTECT Cloud and Overview and doing option for Recovery password it gives error below. I confirmed machine is actively checking in and other MAC machines (not all) will give the correct recovery password. Link to comment Share on other sites More sharing options...
tmuster2k 22 Posted June 11, 2021 Author Share Posted June 11, 2021 anyone? Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted June 14, 2021 ESET Staff Share Posted June 14, 2021 Hi @tmuster2k, Would you be able to get in touch with your local ESET Support Centre via the following link: https://www.eset.com/us/about/contact/, unfortunately it looks like something has preventing the Recovery Data from being accessible via the ESET Protect Cloud and we will need someone from the ESET Protect Cloud team to investigate this issue for you and see if they are able to find it on your behalf. Thank you, Kieran Link to comment Share on other sites More sharing options...
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