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Failed to load data: No suitable encryption recovery data were found.


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Have several mac Machines in ESET Protect Cloud that were successfully applied the EFDE but when going to the computer in ESET PROTECT Cloud and Overview and doing option for Recovery password it gives error below. I confirmed machine is actively checking in and other MAC machines (not all) will give the correct recovery password. 



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  • ESET Staff

Hi @tmuster2k,

Would you be able to get in touch with your local ESET Support Centre via the following link: https://www.eset.com/us/about/contact/, unfortunately it looks like something has preventing the Recovery Data from being accessible via the ESET Protect Cloud and we will need someone from the ESET Protect Cloud team to investigate this issue for you and see if they are able to find it on your behalf.

Thank you,


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