Error Code: ACT.15

[Guest jörg]

I bought a license but I got this error when activating it. Error Code: ACT.15. how to fix?

[Marcos 5,070]

Unfortunately you have posted in the Quick questions forum not requiring registration. One of this forum rules reads:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

 

Please sign up for our forum, re-post in the appropriate product forum and provide your public license ID in the form of XXX-XXX-XXX.

[Guest from_Russia_with_love]

Hello world

 

I've got the same error code ACT.15 while trying to activate new license for Eset NOD32 Internet Security. Please help me

[Marcos 5,070]

22 minutes ago, Guest from_Russia_with_love said:

I've got the same error code ACT.15 while trying to activate new license for Eset NOD32 Internet Security. Please help me

Please provide your public license ID in the form of XXX-XXX-XXX.

[Guest from_Russia_with_love]

On 9/2/2021 at 10:15 PM, Marcos said:

Please provide your public license ID in the form of XXX-XXX-XXX.

Good day! Here you are: 3AD-7J3-2TF.  This is the public ID for previous license. 

UP:  I've got the response from ESET support.  The reason of ACT.15 error code was that I have a renewal registration code, to activate it I need to go to the address: https://www.esetnod32.ru/activation/master/   (for non-russian users https://www.eset.com/int/support/activate/) When activating, I must also indicate the login (like EAV-xxxxxxxx) from the old license, you can view it in the antivirus program (if I have not reinstalled it) by pressing the Ctrl + U key combination and the license login will be indicated in the "Username" line.  

So, I've entered the purchased activation code from email, entered the user name EAV-XXXXXXXXXX, entered Name. Surname and email.  Than I've opened the anti-virus, clicked "Help and support", clicked "Use the purchased license key ” and entered the key, clicked Activate. Voila!  I've done it!

On 9/2/2021 at 10:15 PM, Marcos said:

Please provide your public license ID in the form of XXX-XXX-XXX.