Office 365 inbox updating no mail

[Jan Botha 1]

Morning i am sure that we all nKow that the Office 365 with eset endpoint stuck with updating inbox is a big problem

with 8 pc  that i installed 5 pc was stuck on updating inbox unable to Received mail you can remove eset and it will still be stuck on updating

so you can google it there is no solution because eset is indexing the ost file and preventing it from getting mail that is fact ( BECAUSE I PHONE THEM)

and the only way for the user to get mail is to remove cached exchange mode so that tells me with  100% certainty that the OST file is being use by a process that prevent it from getting mail

 

I write this because i 100% belief in eset  but i want know if there will be a fix for this or not not this run around look for solution if we know what the problem is

 

this increase  the IT cost that we have to account for

yea it depend on the size of the ost file so some will take days to index and you will work on it like 3 to 4 time a day explaining and asking to leave the pc on until is done with the  index or what ever it does

 

[Marcos 5,074]

Do you have thousands of emails directly in the Inbox folder? Approximately how many emails are there that are not in subfolders? For how long did you leave Outlook updating inbox after installing ESET?

What you could try is:
- make sure that Outlook opens alright without ESET
- install ESET with default settings and Outlook not running
- enable this setting:

- launch Outlook

[Jan Botha 1]

Thanks for the reply will let you know if this helps