Eset refer a friend doesn't work

[georgesuckas 0]

Greetings.

I tried today to use the refer a friend option. I copied the link and send it to my girlfriend. i downloaded and installed eset in her pc, her licence was activated for 60 days but my licence didn't update as expected. It says that it will expire in 3 days! What is going on? I have renewed my licence only once so far

 

Edited June 1, 2021 by georgesuckas

[Marcos 5,455]

Your trial license with PLID 3AM-HJF-2MX has been extended by 1 month today and is now due to expire on July 4, 2021.

If necessary, please contact your local ESET distributor.

[georgesuckas 0]

Once again the same thing happened yesterday! I copied the link and send it to a coworker, he got his one month licence but my pc licence didn't renew itself. I don't even know who is my local ESET distributor to contact. Last time, the licence got renewer by itself after rebooting. This time though nothing happened! What should I do?

[georgesuckas 0]

Four days later and still no response!! No wonder why people search online for activation keys! It's due to your lack of professionalism and unreliability to support your customers!!

Edited August 8, 2021 by georgesuckas

[Marcos 5,455]

This forum is not meant to be a substitute of contacting technical support. It's rather a place where moderators and technical community share the knowledge with other users and help them with their issues. In the event of license issues which cover also referrals we recommend opening a support ticket with your local ESET distributor so that the case is properly tracked and a response is provided in a timely manner.

[itman 1,802]

On 8/4/2021 at 4:17 AM, georgesuckas said:

I don't even know who is my local ESET distributor to contact.

Go here: https://www.eset.com/gr/ . Mouse click on "Support" tab located on the top of the shown web page.