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ESET addin and Outlook - scanning of read email


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Hi everyone

We have had issues with the ESET addin and Outlook 2016 (but also with Outlook 2010, 2013...) for many years. Outlook often freezes when emails and attachments are opened, especially emails from shared mailboxes. What made a huge difference and fixed the problem for us: we disabled the scanning of "Read email" in "Web and Email - Email client protection". We only disabled the scanning of read email - sent/received emails are still scanned without causing any issues.

Currently we are on Endpoint Antivirus 7.3.2041.0 and 8.0.2028.0. This morning I disabled the above policy for testing purposes as I wanted to see if things have improved in the interim. Outlook stopped responding almost immediately, so it seems scanning of read emails is still not working well. The are a few posts on this topic, so I a assume this is (still?) a common issue.

How is everyone else handling this? Is disabling this setting still the way to go?

Thank you.

Regards, Stefan

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You can raise a support ticket with your local ESET distributor, however, it's possible that the issue cannot be resolved with the current Outlook plug-in and the only workaround is disabling scanning of read emails.

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Thanks for your reply Marcos.

Yep, that's what we did a few years ago when we first encountered this problem. We spent a lot of time on troubleshooting with Support but in the end we had to disable this setting. Pity this is still a problem after all these years.

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1 hour ago, st3fan said:

Outlook often freezes when emails and attachments are opened,

Did you try enabling the setting shown in below screen shot?

Eset_Email.thumb.png.886876d6746b078d55e93320cc4c7e0f.png

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