lukasz1 0 Posted May 26, 2021 Share Posted May 26, 2021 Hello We have a problem enabling Real-time file system protection on our Linux server. We can see alert in our console "Real-time file system protection is non-functional" Secure boot is enabled so we followed the instruction : https://help.eset.com/efs/8/en-US/secure-boot.html. So ESET File Security 8 for Linux (EFS) kernel module is signed with a private key. We have reinstalled eset on this machine but the error still shows up. i have "customer_info" collected on the affected machine and I sent this data through your contact form (https://www.eset.com/int/support/contact/) a few weeks ago but I didn't get any reply or even confirmation of my ticket. Today I re-submitting a ticket through this site but it looks like these messages are not being sent.. installed products ESET Management Agent 8.0.2216.0 ESET File Security 8.0.375.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted May 26, 2021 Administrators Share Posted May 26, 2021 After opening a support ticket you should have received a confirmation email with the ticket number. Did you receive it? What was the ticket number? Link to comment Share on other sites More sharing options...
lukasz1 0 Posted May 26, 2021 Author Share Posted May 26, 2021 I did not get anything. After I hit the "Send" button on the site. the page reloads and the entire form is blank: Link to comment Share on other sites More sharing options...
lukasz1 0 Posted May 26, 2021 Author Share Posted May 26, 2021 I also tried the Polish equivalent of this form.(https://www.eset.com/pl/support/contact-support/) but it looks the same after I complete all the data and click "send"/"Wyślij" , the page is reloaded and the form becomes empty. There is no information that the ticket has been sent. I tried both in Chrome and Firefox Link to comment Share on other sites More sharing options...
lukasz1 0 Posted May 28, 2021 Author Share Posted May 28, 2021 Can anyone tell me how can i solve this problem? I don't want to post files publicly on the forum. so if the form doesn't work. maybe some direct mail where I could send these log files ? Link to comment Share on other sites More sharing options...
LesRMed 23 Posted May 28, 2021 Share Posted May 28, 2021 4 hours ago, lukasz1 said: I don't want to post files publicly on the forum Only ESET people have access to any files you upload on the forum. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted May 28, 2021 Administrators Share Posted May 28, 2021 Are you able to create a ticket if you don't attach any file? Link to comment Share on other sites More sharing options...
lukasz1 0 Posted May 31, 2021 Author Share Posted May 31, 2021 Yeah without file it worked so i have ticket number 0861894 in response to confirmation, I sent the file "customer_info" Link to comment Share on other sites More sharing options...
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