Migration policy doesn't work ?

[Mra 1]

Hi, followed this guide

https://help.eset.com/protect_cloud/en-US/cloud_migration.html#migrate_agents

 

We have the migration policy applied to the group....but nothing happens. Nothing appears in the cloud and everything is running locally as per normal. 

 

Is there somehow a way I can easily figure out why? Is there a log or something? Thanks

[MichalJ 434]

The best would be to check whether the policy is applied on the clients.

I assume, they still connect OK to the previously existent on premises server. 

1. So in the existing ESET PROTECT on premises server, choose a random computer that should have the policy applied, go to "computer details" => Open section "Configuration" and check the list of "Applied policies", whether the migration policy is seen there as applied.  
2. Secondly, check if there is no "competing" policy for Agent, that might conflict the migration settings.
3. Last but not least, you can check the resulting configuration by clicking to "configuration" tab, request config, and you will see how the current configuration looks.