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Good afternoon, recently a problem with USB drives has begun. The problem manifests itself both on endpoint 8.0 and on 6.5 on XP. When a flash drive is connected to a computer, the user opens files on it and the PC freezes, only a forced reboot by turning off the power helps. Tell me what could be? The only solution I found was to disable scanning your USB drive. 

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Windows XP is supported only by Endpoint 6.5 which is in limited support phase. You can raise a support ticket with your local ESET distributor but I'm not sure if anything could be done due to limited support of v6.5.

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this problem is also observed on windows 7 with endpoint version 8.0

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On Windows 7 with the latest Endpoint v8 installed, please configure the OS to generate complete memory dumps and trigger a manual crash when the system freezes as per https://support.eset.com/en/kb380.

Then raise a support ticket with your local ESET distributor and supply them with the dump as well as log collected with ESET Log Collector from the machine.

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