ArthurBS 0 Posted May 18, 2021 Share Posted May 18, 2021 Good afternoon, recently a problem with USB drives has begun. The problem manifests itself both on endpoint 8.0 and on 6.5 on XP. When a flash drive is connected to a computer, the user opens files on it and the PC freezes, only a forced reboot by turning off the power helps. Tell me what could be? The only solution I found was to disable scanning your USB drive. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,922 Posted May 18, 2021 Administrators Share Posted May 18, 2021 Windows XP is supported only by Endpoint 6.5 which is in limited support phase. You can raise a support ticket with your local ESET distributor but I'm not sure if anything could be done due to limited support of v6.5. Link to comment Share on other sites More sharing options...
ArthurBS 0 Posted May 19, 2021 Author Share Posted May 19, 2021 this problem is also observed on windows 7 with endpoint version 8.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,922 Posted May 19, 2021 Administrators Share Posted May 19, 2021 On Windows 7 with the latest Endpoint v8 installed, please configure the OS to generate complete memory dumps and trigger a manual crash when the system freezes as per https://support.eset.com/en/kb380. Then raise a support ticket with your local ESET distributor and supply them with the dump as well as log collected with ESET Log Collector from the machine. Link to comment Share on other sites More sharing options...
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