Wkstations 0 Posted May 13, 2021 Share Posted May 13, 2021 I have a HP workstation that runs Windows 7 Pro 64-bit. It is nearing the end of its useful life, but I still use it for various legacy software that requires Windows 7 in order to work properly. I hadn't turned on this machine for a while. When I fired it up, I received notice that the NOD32 license had expired. I was going to renew it, but then got off on other tasks and forgot. The machine eventually started blue screening, which I traced to the NOD32 software. I uninstalled Nod32, and the blue screens went away. Once I got the machine stabilized - it now runs fine - I bought another Eset license and tried to reinstall. Not working: I already used the Eset Uninstaller and Uninstaller (Safe Mode, Run as Administrator) fix tools. I cannot get NOD32 to install beyond the Preparing Application window within Windows 7 - I get the "lack of permissions" error - from the version 12 installer I downloaded - recommended by Eset for Windows 7. From Safe Mode with Networking, I can get most of the way through the install process, which stalls out and fails at the "Installing Services" screen, 65% done, resulting in the error notice with the Win.1601 tag. I have tried the variousd fixes I found online involving Windows Installer Service - no change in behavior. No malware found on system via Malwarebytes check. I have also tried disabling Windows Defender - also no change in install failures. Ideas? TIA for your help! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,235 Posted May 13, 2021 Administrators Share Posted May 13, 2021 Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
Wkstations 0 Posted May 13, 2021 Author Share Posted May 13, 2021 Thanks. I downloaded the Log Collector and attempted to run it. It rujns for a while and then fails, as shown here: [16:13:19 PM] === Network configuration === [16:13:19 PM] "C:\Windows\System32\cmd.exe" /c chcp 65001 > nul & "C:\Windows\system32\ipconfig.exe" /all [16:13:19 PM] ERROR: Failed to execute command Also, had to uncheck SysInspector, as not present on system. Link to comment Share on other sites More sharing options...
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