Jump to content

ESET CyberSecurity Pro repeatedly finds an object in my Outlook email


Recommended Posts

Every time I launch Outlook, I get a red-bannered pop-up from ESET that says it found, quarantined and cleaned a PDF from my email. I use Outlook 365 and gmail. I have Mac OS 11.3. The ESET message gives the path to the object (see below), but I cannot find it because ESET deletes it. I tried temporarily disabling ESET's email protection and anti-pfishing in order to find the object, but nothing. I have even deleted all emails from the time period that this started happening (about 2 weeks ago) directly from the gmail server. Still no change.

This is very annoying and makes me wonder if my computer is compromised. I have also done several deep scans with ESET but it says everything is fine. 

Here is the message from ESET's log file:

4/28/21, 7:06:30 PM    Real-time file system protection    file    /private/var/folders/kz/_gmf3w856cxd4jzcnlbm6pkr0000gp/T/com.microsoft.Outlook/Outlook Temp/Factura[5RFv].pdf    PDF/Phishing.A.Gen trojan    cleaned by deleting        Event occurred during an attempt to access the file by the application: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook (1B25B3A4BA9C8E57B49B569DD549CACD11DB6C27).    9A0CE151B4D4CB2FFAF24EB825CC2EF670E25D53    28. 4.2021 19:06:29

 

What to do? Thank you for any help.
 

 

 

Edited by JR from Maryalnd
Link to comment
Share on other sites

  • Administrators

ESET CyberSecurity doesn't scan SSL communication. That said, the email you download is not scanned by email protection but it's scanned by real-time protection when saved to the disk. I would recommend logging in to Gmail via a browser and deleting the malicious email so that it's not fetched by Outlook any more.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...