Anthony Qian 0 Posted April 28, 2021 Share Posted April 28, 2021 Hi, I am now using ESET Internet Security 14.1.19.0. When I enable the Antispam Protection function, I find that Outlook (Version 2103 (Internal version 13901.20462)) will have HIGH CPU consumption (around 20%-30% ) for a long time (see Picture 1). When Antispam Protection is disabled, Outlook typically uses very little CPU (see Picture 2). Based on these findings, I think this problem is most likely related to ESET's Antispam Protection. Actually,this issue is present in the ESET 14.0 version. I contacted ESET's customer service a few weeks ago, but received no response. After upgrading to 14.1 version, this issue persists. I hope ESET can look into this issue and provide a solution. Thanks. Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,259 Posted April 28, 2021 Administrators Solution Share Posted April 28, 2021 Please carry on as follows: - reproduce the issue - enable advanced oper. system logging in the advanced setup -> tools -> diagnostics - disable logging after 1-2 minutes - collect logs with ESET Log Collector - upload the generated archive to a safe location and drop me a private message with a download link. Link to comment Share on other sites More sharing options...
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