bEeReE 4 Posted April 23, 2021 Posted April 23, 2021 myESET shows a section "licenses" and "devices". As written on the website and in documentation, the device section should allow monitoring of the security status of all connected devices. When I go to devices and add new devices, my Mac's are listed to be "ready" for the connection presented in a recommendation box. However, when I go further it is mentioned that I have to initiate the connection locally on my device. How can I do that in ESET Cyber Security? PS: the function is not related to the dedicated products Anti Theft, Parental Control or Password Manager. For those, a separate dashboard box exist.
Administrators Marcos 5,453 Posted April 23, 2021 Administrators Posted April 23, 2021 5 hours ago, bEeReE said: When I go to devices and add new devices, my Mac's are listed to be "ready" for the connection presented in a recommendation box. However, when I go further it is mentioned that I have to initiate the connection locally on my device. Please provide a screen shot for clarification.
itman 1,801 Posted April 23, 2021 Posted April 23, 2021 I don't have any devices associated presently with my Eset account. But when choosing to do so, I am present with the below screen shot. Did you attempt to select the "Suggested for connection" option which will auto select all devices to be connected?
bEeReE 4 Posted April 23, 2021 Author Posted April 23, 2021 38 minutes ago, Marcos said: Please provide a screen shot for clarification.
bEeReE 4 Posted April 23, 2021 Author Posted April 23, 2021 The last screenshot states in English: Open now your ESET-Product on your device and connect the device manually. But how can I do that in ESET Cyber Security? Chas4 1
Administrators Marcos 5,453 Posted April 24, 2021 Administrators Posted April 24, 2021 Ok, I see. It's a new feature of v14.1 for Windows which is about to be released: ESET CyberSecyrity for Mac doesn't support it yet. At the moment I can't tell if the there is any ETA to add support but I assume it won't be before v7.
bEeReE 4 Posted April 26, 2021 Author Posted April 26, 2021 Thanks for clarification, @Marcos Another feature Mac user must waiting on...I suggest to adjust the website (sales page for Mac products) because the advertising box for myESET shouldn't be displayed there as it is wrong in the current form the advertising box for myESET on the website because it advertises that remote device control is possible for ALL devices the PDF manual etc. and clearly state for which products related functions are not available That would give more transparency
Chas4 11 Posted May 11, 2021 Posted May 11, 2021 (edited) I guess the feature is coming in a future Cybersecurity update (Windows version is out with that feature), the website I guess is updated macOS side before it is public for macOS users, and the myESET site kinda breaks when you update the key and it does not allow you to reconnect (looks like you wait till that one expires to link it back). Looks like https://help.eset.com/my_eset/en-US/add_license.html?new_device.html also was partly updated recently. Edited May 11, 2021 by Chas4
bEeReE 4 Posted May 17, 2021 Author Posted May 17, 2021 On 5/11/2021 at 6:55 PM, Chas4 said: I guess the feature is coming in a future Cybersecurity update (Windows version is out with that feature), the website I guess is updated macOS side before it is public for macOS users, and the myESET site kinda breaks when you update the key and it does not allow you to reconnect (looks like you wait till that one expires to link it back). Looks like https://help.eset.com/my_eset/en-US/add_license.html?new_device.html also was partly updated recently. Thats the problem… current descriptions are wrong and functionality not provided as described…. :)
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